Wendi Martin
Millington
Summary
Multi-talented Human Resources professional with drive for helping employers recruit, develop, and retain qualified candidates. Organized and dependable with excellent interpersonal, coaching, and communication skills. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. SHRM-CP.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
United Recovery & Remarketing
11.2020 - Current
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Held Senior Recruiter title within the HR Department. Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Completed payroll accurately and timely to meet employee expectations.
Contact Center Personal Banker
Regions Bank
06.2020 - 09.2020
- Investigated and resolved accounting, service, and banking concerns
- Processed 50-80 customer calls per day, assisting with a wide variety of banking needs while still delivering excellent customer care
- Helped customers with setting up or closing accounts, completing loan applications and transactions, how to handle fraudulent activity, and signing up for new services
- Consistently scored high when it came to customer satisfaction and availability.
Bartender/Server Team Lead
Buffalo Wild Wings
02.2018 - 03.2020
- Multitasked to meet customer and business demands with minimal errors or delays.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on all aspects of the job, from drink preparation and food knowledge to building valuable customer relationships and upselling techniques.
Shift Leader
Chilis
07.2012 - 09.2017
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Consistently kept a positive attitude, while providing a level of customer service that exceeded expectations.
Front Office Associate
Gateway Christian Academy
08.2009 - 07.2010
- Evaluate and grade students' class work, assignments, and papers
- Collected payments, issued receipts, and updated accounts to reflect new balances
- Kept reception area clean and organized to offer a positive first impression to every visitor
- Oversaw office inventory by restocking supplies and submitting purchase orders for new classwork packets.
Education
No Degree - Criminal Justice
University of Memphis
Memphis, TN01.2015
No Degree - Pre-Medicine
Murray State University
Murray, KY01.2012
Skills
- Advanced Microsoft Office Suite/Google Workspace Skills
- Communication (verbal, written, and active listening)
- Planning/Coordinating
- Recruitment
- Personnel Management
- Process Optimization
- Records Management
- Confidentiality
- Initiative Taker
- Quick Learner (Student Mentality)
Certification
- SHRM-CP - SHRM Certified Professional
Accomplishments
- Graduated high school at 16 years old. I was awarded the Salutatorian Award, the Math Award, and the Service Award for my graduating class.
- National Kidney Foundation - I have been the Team Captain for our company's fundraising events and the Annual Kidney Walk team with NFK since 2021.
- Memphis Athletic Ministries - Since 2020, I have been one of the leaders at our company that assists in organizing fundraising events every year and the Annual Christmas Drive.
- The little family my husband and I have built.
Timeline
Human Resources Generalist
United Recovery & Remarketing
11.2020 - Current
Contact Center Personal Banker
Regions Bank
06.2020 - 09.2020
Bartender/Server Team Lead
Buffalo Wild Wings
02.2018 - 03.2020
Shift Leader
Chilis
07.2012 - 09.2017
Front Office Associate
Gateway Christian Academy
08.2009 - 07.2010
No Degree - Criminal Justice
University of Memphis
No Degree - Pre-Medicine
Murray State University
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