Wendy Ivey
Talbott
Summary
Dynamic professional with a strong background in business management and financial oversight. Expertise in pricing strategy and customer relationship management, contributing to improved service delivery and operational efficiency. Committed to leveraging skills to optimize business outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Owner
Ivey's Cleaning
Morristown
08.2011 - Current
- Managed daily operations of cleaning services for residential and commercial clients.
- Set pricing for products and services by analyzing costs and competitor offerings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Tracked cash flow to maintain effective budgeting of resources.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated financial activities to ensure funding for operations and optimize investments.
Secretary
Kilgore Plumbing Inc
Morristown
08.2007 - 08.2011
- Managed daily office operations and ensured smooth workflow for Kilgore Plumbing Inc.
- Maintained accurate records of customer interactions and service requests.
- Supported accounting tasks by processing invoices and tracking payments.
- Handled incoming calls and responded to inquiries with professionalism.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Process payroll for employees using advanced payroll software and systems.
- Maintain accurate employee records and ensure compliance with tax regulations.
- Review time sheets and resolve discrepancies in reported hours worked.
Head Cashier
KVAT Food Stores
Dandridge
01.2000 - 08.2007
- Supervised Baggers, Cashiers, CSCs, and Front End Managers
- Proficient in scheduling employees.
- Cash handling and balancing of multi-million dollar store
- Maintain sales report for store management
- Handled customer inquiries and resolved issues with effective communication.
- Supervised cashier team, providing guidance and training on procedures.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted other departments when needed by providing additional support during busy periods.
Education
High School Diploma -
Morristown West
Morristown, TN05-1996
Skills
- Business management
- Financial reporting
- Social media marketing
- Pricing strategy
- Cash flow management
- Customer relationship management
Certification
- Brady Parvin - Food City - 423-306-0785
- Michelle Parvin - City of Morristown - 423-736-0274
- Mickey Blazer - Food City - 423-360-9006
Timeline
Business Owner
Ivey's Cleaning
08.2011 - Current
Secretary
Kilgore Plumbing Inc
08.2007 - 08.2011
Head Cashier
KVAT Food Stores
01.2000 - 08.2007
High School Diploma -
Morristown West