Wendy Ross
Madisonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Business Manager
Mountaineer Campground, LLC
06.2022 - Current
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Answered busy phone line and assisted guests with reservations.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Developed and implemented promotional strategies to increase occupancy.
- Oversaw day-to-day operations of 3 cabins and 43 RV sites.
- Handled all book keeping to include paying invoices, receiving payments, making daily deposits and reconciling bank statements and Quickbooks to match Campspot software.
Business Manager
THE LILY BARN LLC
05.2021 - 06.2022
- Managed several businesses under The Lily Barn such as: The Chocolate B'ar, Miss Lily's Catering, Lily Barn Events and Weddings, Lily Barn Cabin Rentals, The Abbey and Little River Campground
- Managed employees and created monthly employee work schedules and meetings
- Ensures all employee paperwork is complete and up to date
- In charge of accounts payable and receivable for all businesses
- Answers a multi line phone system to schedule/book caterings, weddings, events and cabin rentals
- Creates and enters invoices in Excel and Quickbooks for Cabin rentals, Caterings and Weddings as well as receives payments for such invoices
- Maintains cleaning schedule for Cabin Cleaners
- Performs daily Cabin checks to ensure cleanliness and safety
- Maintains all office equipment and is responsible for ordering all supplies for the businesses
- Processes refunds for Little River Campground and handles customer questions and reservations
- Handles all email and mail correspondences in a timely and accurate manner
- Ensures all customers' questions and reservations are answered and up to date.
Office Administrator
Quality Farm And Ranch Center
04.2018 - 05.2021
- Summary- Accurately controls, tracks and reconciles inventory received at 4 ACE Hardware stores
- Participates in inventory process and daily audits; researches and resolves inventory discrepancies to include quantities and cost
- Processing of invoices to Vendors
- Maintains accounts payable files and records
- Performs data entry and spreadsheet management
- Responds to vendor and customers inquiries regarding invoices and expenses
- Assists with accounts Payable reconciliation
- In charge of Accounts payable and accounts receivables
- Responsible for maintaining employee records, insurance, 401k's and W2's and
- W4's
- Collects and enters payroll for 4 ACE Hardware stores
- Reconcile daily cash count sheets for 4 stores
- Reconcile at end of each month and make sure all balances are correct and make any corrections before closing month
- Reconciled account files and produced monthly reports.
- Maintain customer accounts to include entering ROA's and processing and sending statements out monthly
- Interacted with customers by phone, email, or in-person to provide information.
- Keep server updated and install new systems
Insurance Billing Coordinator
Yuma Family Dental
06.2015 - 04.2018
- Check patients in and out daily, verify insurance, schedule appointments and call patients to remind them of upcoming appointments
- Enter and Verify insurance coverage
- Submit insurance claims and pre-authorizations daily.
- Pull Insurance Claims and Attache EOB's
- Enter insurance payments and make necessary adjustments per contractual agreements with insurance companies.
- Collect Patient payments and go over future cost of procedures.
- Verify patient insurance and coverage with Insurance companies.
- Responsible for sending out monthly statements
- In charge of Accounts payable and accounts receivables
- Performed and reconciled daily cash count and prepared deposit
- Reconcile at end of each month and make sure all balances are correct and make any corrections before closing month
- Interacted with customers by phone, email, or in-person to provide information.
- Keep server updated and install new systems
Education
No Degree - Elementary Education
Metropolitan State College
Denver, Colorado01.1998
No Degree - Education
Mesa State College
Grand Junction, Colorado01.1996
Skills
- Call Center/multi phone line
- Customer service
- Time management
- Data entry
- Budget Management
- Teamwork and Leadership
- Microsoft Office Suite, MS Word, Excel, and Outlook
- Marketing & Social Media Networking
- Personnel Supervision
- Policy and Procedures
- Vendor Interaction
- Payment processing
- Proficient in Quickbooks
- Critical thinking
- Active listening
- Goal oriented
Timeline
Business Manager
Mountaineer Campground, LLC
06.2022 - Current
Business Manager
THE LILY BARN LLC
05.2021 - 06.2022
Office Administrator
Quality Farm And Ranch Center
04.2018 - 05.2021
Insurance Billing Coordinator
Yuma Family Dental
06.2015 - 04.2018
No Degree - Elementary Education
Metropolitan State College
No Degree - Education
Mesa State College
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