- Music - I come from a music industry family and love listening to, writing and performing music I play in multiple bands
- I love movies and movie history
- Designing merch for my band
- Road Trips/Travel (trying to visit all 50 states)
- I like working with my hands and fixing things
- DIY/Home Improvement projects
- Fishing
- Going to the gym
Wesley Thompson
Nashville,TN
Summary
Goal-oriented manager with distinguished experience in logistics industries and proven leadership abilities. Skilled in increasing productivity and customer satisfaction while driving revenue and margin. Committed to streamlining procedures while optimizing employee talent.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Gets along extremely well with others. Known for fostering a fun and collaborate culture.
Overview
16
16
years of professional experience
Work History
Carrier Sales Manager
Sage Freight
Nashville, TN
06.2023 - Current
- Developed and maintained relationships with carriers to optimize freight capacity and service levels.
- Negotiated competitive rates with carriers, enhancing collaboration and maintaining consistent margin.
- Analyzed market trends to identify new carrier opportunities and improve service.
- Collaborated with internal teams to ensure alignment on shipment schedules, customer requirements and margin.
- Implemented process improvements to streamline carrier retention and sales rep performance and efficiency.
- Monitored performance metrics to evaluate carrier effectiveness and address service issues proactively.
- Trained carrier sales staff on best practices in carrier management and negotiation strategies.
- Provided ongoing support to carriers, addressing concerns promptly and ensuring long-term relationships.
- Managed a high-performing sales team of 5-8 reps, setting clear goals and providing regular feedback to drive continuous improvement.
- Established performance metrics to evaluate success, using data-driven insights to make informed decisions on future strategy.
- Influenced change within the organization by leading innovative ideas that enhanced overall business performance.
- Collaborated with operations teams to streamline processes, enhancing overall productivity and customer satisfaction levels.
- Cultivated a culture of accountability within the carrier sales team by establishing clear expectations and holding staff members responsible for meeting goals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify pain points in performance and offered insight into best remedy.
Carrier Sales Representative
Universal Capacity Solutions
06.2017 - 06.2023
- Developed and maintained relationships with carriers to enhance service and collaboration.
- Consistently booked more shipments than most other reps. Averaging 60-80 per week.
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
- Cultivated a positive work environment that fostered teamwork, collaboration, and productivity among colleagues.
- Tracked carrier shipments, ensuring timely delivery and customer satisfaction.
- Analyzed market trends to maintain fair rates and drive sales growth.
- Monitored carrier performance metrics to ensure compliance with service level agreements.
- Utilized advanced software tools for tracking shipments, managing accounts, and analyzing data for informed decision making.
- Provided ongoing support for customers throughout the shipment process, including notification of any changes or delays in transit times as needed.
- Implemented proactive measures for mitigating risk associated with delayed or lost shipments, minimizing disruptions in the supply chain process.
- Mentored junior team members in best practices for negotiating rates, building relationships with carriers, and providing exceptional customer service.
- Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
- Effectively managed high volume of 50-100 daily inbound and outbound calls and hundreds of daily emails, ensuring timely responses to carrier inquiries.
- Enhanced company reputation by providing exceptional service to both customers and carriers alike.
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
- Developed comprehensive knowledge of industry regulations and guidelines, ensuring compliance.
- Collaborated with team members to develop innovative strategies for expanding the company's carrier network.
Kitchen Manager
312 Pizza
04.2014 - 06.2017
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Coordinated with suppliers to maintain quality control of ingredients and supplies.
- Monitored kitchen operations, identifying areas for improvement to enhance workflow efficiency.
- Scheduled employee shifts effectively, optimizing labor costs while meeting service demands.
- Fostered a positive work environment, encouraging collaboration and high morale among staff.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Calculated prices of ingredients to monitor food costs and control expenses.
Pizza Delivery Driver
Castrillo's Pizza
11.2013 - 09.2014
- Delivered pizzas promptly, ensuring customer satisfaction and timely service.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Communicated effectively with customers regarding order details and delivery times.
- Collaborated with kitchen staff to ensure orders were prepared correctly and promptly.
- Assisted the kitchen with cooking as needed.
Ice Cream Server
Ben And Jerrys Ice Creams
07.2012 - 04.2014
- Lets be honest, this is an easy one. I scooped ice cream and made milkshakes
- Delivered exceptional customer service.
- Operated point-of-sale systems efficiently.
- Maintained cleanliness and organization of service area to maintain health and safety standards.
- Assisted in training new staff on ice cream preparation and how to treat customers.
Contractor
Self Employed
04.2013 - 09.2013
- Remodeled bathrooms for one summer
Recycler
Gunner's Glass Recycling
06.2010 - 10.2013
- Drove a route picking up glass from businesses and residences for recycling.
- Sorted and separated glass to ensure proper processing and compliance with local regulations.
Education
Associate of Applied Science - Culinary Arts
Nashville State Community College
Nashville, TN2015
Skills
- Operations Management
- Performance tracking
- Teamwork and collaboration
- Culture Building
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Freight management
- Rapport and relationship building
- Self motivation
- Analytical thinking
Accomplishments
- Maintained the spot as top broker for many years at Universal.
- Was actively sought out and recruited by Sage to join as a manager.
- Used Microsoft Excel to develop spreadsheets for inventory management, carrier info organization, KPI tracking, etc.
- Earned the Kitchen Manager role at just 21 years old.
- Worked 4 jobs at the same time over a year so I could buy my first car with cash.
Interests
Timeline
Carrier Sales Manager
Sage Freight
06.2023 - Current
Carrier Sales Representative
Universal Capacity Solutions
06.2017 - 06.2023
Kitchen Manager
312 Pizza
04.2014 - 06.2017
Pizza Delivery Driver
Castrillo's Pizza
11.2013 - 09.2014
Contractor
Self Employed
04.2013 - 09.2013
Ice Cream Server
Ben And Jerrys Ice Creams
07.2012 - 04.2014
Recycler
Gunner's Glass Recycling
06.2010 - 10.2013
Associate of Applied Science - Culinary Arts
Nashville State Community College