Wesley Woods
Jackson
Summary
Dynamic Delivery Supervisor with a strong work ethic at Corinth Coca Cola, adept at optimizing routes and enhancing customer satisfaction. Proven expertise in team supervision and issue resolution, leading to increased delivery efficiency. Skilled in data analysis and customer interaction, fostering positive relationships and ensuring operational excellence.
Experienced with managing logistics and overseeing delivery operations to ensure timely and efficient service. Utilizes strategic planning and team coordination to streamline processes and enhance performance. Track record of improving delivery accuracy and fostering productive work environment.
Knowledgeable [Desired Position] with solid background in overseeing delivery operations and ensuring timely execution of tasks. Spearheaded multiple projects that improved delivery efficiency and customer satisfaction. Demonstrated leadership and problem-solving skills while managing teams and adapting to dynamic work environments.
Overview
4
4
years of professional experience
Work History
Delivery Supervisor
Corinth Coca Cola
10.2024 - Current
- Supervised delivery operations, ensuring timely and efficient distribution of products.
- Coordinated with drivers to optimize delivery routes and minimize delays.
- Trained new staff on safety protocols and operational procedures.
- Conducted regular performance evaluations of delivery personnel for continuous improvement.
- Collaborated with cross-functional teams to resolve delivery-related issues effectively.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
- Analyzed delivery data to identify trends and areas for improvement, implementing changes accordingly.
Delivery Driver
Gordon Food Service
05.2021 - 10.2024
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Managed route planning using GPS technology to optimize delivery schedules.
- Maintained accurate records of deliveries and inventory for operational transparency.
- Assisted in loading and unloading packages, ensuring proper handling techniques were followed.
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Education
High School Diploma -
Chester County
Henderson, TN05-2011
Skills
- Customer interaction
- Strong work ethic
- Delivery scheduling
- Decision-making capacity
- Route planning expertise
- Team supervision
- Issue resolution
- [Software] use
- Customer complaint handling
- Teamwork and collaboration
- Customer service
2x Gold Club Member
While employed with Gordon Food Service I was fortunate enough to win Gold Club 2x back to back due to hard working ethics, dedication to the company, supporting other branches, and outstanding customer service.
Timeline
Delivery Supervisor
Corinth Coca Cola
10.2024 - Current
Delivery Driver
Gordon Food Service
05.2021 - 10.2024
High School Diploma -
Chester County