Wesley Bowden
Nashville
Summary
IT Manager | Release Manager | Scrum Master |Team Leader:
Agile and DevOps-driven leader with 15+ years of success in transforming IT operations, driving enterprise release strategies, and leading global Agile teams. Expert in delivering large-scale software and infrastructure solutions that reduce downtime, accelerate release cycles, and align IT delivery with business goals. Recognized for mentoring teams, improving operational efficiency by up to 40%, and ensuring compliance across healthcare, education, and government programs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scrum Master & SAFe 6.1 Consultant
University of North Carolina
Chapel Hill
12.2023 - 07.2025
- Directed a 16-member Agile team in building a cloud-based data aggregation solution, integrating three on-premise databases into a centralized system.
- Implemented SAFe 6.1 practices across three universities, improving collaboration and release predictability.
- Leveraged Azure, Power BI, and SQL to provide advanced analytics, boosting research efficiency by 30%.
- Cut reporting cycle times by 40% through automation and streamlined release pipelines.
Senior Manager – Service Delivery
Gainwell Technologies
06.2019 - 10.2023
- Managed an 8-member leadership team overseeing Medicaid IT operations, ensuring 98% uptime for statewide healthcare systems.
- Spearheaded the DevOps migration, consolidating multiple code repositories, and cutting defects by 35%, reducing release delays.
- Transitioned large-scale programs from Waterfall to Agile, accelerating software delivery by 25%.
- Chaired the Change Control Board, ensuring 100% audit compliance while enabling faster, risk-controlled releases.
Process Champion
Gainwell Technologies
02.2014 - 10.2023
- Led enterprise process optimization initiatives, including ICD-10/5010 compliance, achieving zero audit failures.
- Developed a library of over 100 standardized processes, reviewed annually, ensuring process maturity and operational consistency.
- Mentored and certified four Green Belts to Black Belt, embedding a continuous improvement culture across IT teams.
- Coordinated CMMI Level 3 certification and SOC audits, enhancing release governance and client confidence.
Technical Service Manager
UnitedHealth Group / Optum
08.2009 - 02.2014
- Directed 30+ onshore and offshore developers, scaling delivery capacity while reducing costs by 40%.
- Standardized DevOps and release management practices across seven global locations, reducing deployment errors by 30%.
- Automated workflows that saved over 2,000 work hours annually, improving release readiness and operational efficiency.
- Introduced enterprise CI/CD pipelines, cutting release times by 20%, and increasing release reliability.
Education
MBA - Health Care Management
University of Phoenix
MBA - Technology Management
University of Phoenix
Bachelor’s - Accounting
Mount Olive College
Bachelor’s - Professional Aviation
Embry-Riddle Aeronautical University
Skills
- Agile and SAFe leadership – Scrum, PI planning, release management, agile coaching
- IT management and governance – ITIL, ServiceNow, SLA/compliance oversight
- DevOps and automation – CI/CD pipelines, Git, branching/merging, release orchestration
- Data-driven decision making – Power BI, SQL, Azure Analytics
- Process improvement and operational excellence – Lean Six Sigma Black Belt, DMAIC, Kaizen, Kanban
- Leadership and team development – cross-functional team management, coaching, mentorship, stakeholder engagement
- Change and risk management – IT transformation, continuous improvement, regulatory compliance
Certification
- Lean Six Sigma Black Belt (LSSBB), Villanova University, 2013
- Professional DevOps, DevOps Institute, 2012
- PMP Training, Project Management Institute, 2024
- ITIL / ServiceNow, Gainwell Technologies, 2023
Technical Skills
- Agile (SAFe, Scrum Master, Sprints)
- DevOps (CI/CD, Git, Branching/Merging)
- Data Analytics (Power BI, SQL, Azure)
- Process Improvement (DMAIC, Kaizen, Kanban)
- IT Service Management (ITIL, ServiceNow)
Personal Information
Timeline
Scrum Master & SAFe 6.1 Consultant
University of North Carolina
12.2023 - 07.2025
Senior Manager – Service Delivery
Gainwell Technologies
06.2019 - 10.2023
Process Champion
Gainwell Technologies
02.2014 - 10.2023
Technical Service Manager
UnitedHealth Group / Optum
08.2009 - 02.2014
MBA - Health Care Management
University of Phoenix
MBA - Technology Management
University of Phoenix
Bachelor’s - Accounting
Mount Olive College
Bachelor’s - Professional Aviation
Embry-Riddle Aeronautical University
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