Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Black

Rutledge,TN

Summary

Proven track record in enhancing student learning outcomes as a Teaching Assistant at Knox County Schools, leveraging expertise in Student Tutoring and Relationship Building. Skilled in creating engaging educational environments, evidenced by a significant improvement in student assessments. Demonstrates a commitment to serving diverse communities with a positive attitude and multicultural awareness. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Teaching Assistant

Knox County Schools
11.2018 - Current
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Maintained safety and security by overseeing students in recess environments.
  • Completed daily reports on attendance and disciplinary performance.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.

Medical Receptionist

Premier Health Services
01.2016 - 11.2018
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Assisted with medical coding and billing tasks.

Medical Receptionist

Parkwest Hospital
01.2013 - 01.2016
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Assisted with medical coding and billing tasks.

Medical Records and Health Information Technician

Summit Medical
09.2007 - 01.2013
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Responded to patient inquiries to provide information and details of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Input data into computer programs and filing systems.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Assisted in preparation of medical reports for external parties.
  • Processed and tracked requests for medical records from external organizations.
  • Researched and resolved medical record discrepancies.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Verified accuracy of patient information in medical records.
  • Generated and maintained statistical data related to medical records.
  • Sorted and distributed incoming and outgoing medical records.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Identified new methods to optimize medical records management.
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Tracked and monitored requests for medical records release.
  • Scanned and uploaded medical records into electronic medical records system.
  • Assisted in training new staff on medical record processing and filing procedures.

Education

High School Diploma -

Gibbs High School
Corryton, TN
05.2007

Skills

  • Student and parent relations
  • Study Skills Development
  • Student Tutoring
  • Student assessments
  • Student safety
  • Clerical Support
  • Classroom support
  • Material Preparation
  • Student Supervision
  • Behavior Modeling
  • Student Records Management
  • Attendance Tracking
  • Assignment Grading
  • Activity implementation
  • Progress Monitoring
  • Special Education Support
  • Behavior Management
  • Positive Attitude
  • Serving Diverse Communities
  • Relationship Building
  • Multicultural Awareness
  • Laboratory Monitoring
  • CPR and First Aid
  • Powerpoint Presentations
  • Small Group and Individual Assistance

Timeline

Teaching Assistant

Knox County Schools
11.2018 - Current

Medical Receptionist

Premier Health Services
01.2016 - 11.2018

Medical Receptionist

Parkwest Hospital
01.2013 - 01.2016

Medical Records and Health Information Technician

Summit Medical
09.2007 - 01.2013

High School Diploma -

Gibbs High School
Whitney Black