Whitney Choate
Kingsport,TN
Summary
Dynamic Operations Assistant with proven expertise at Perma R Products, enhancing compliance and customer satisfaction through effective problem-solving and document management. Skilled in MS Office and recordkeeping, I thrive in fast-paced environments, ensuring seamless logistics and superior service while fostering strong relationships with clients and team members.
Overview
6
6
years of professional experience
Work History
Operations Assistant
Perma R Products
10.2023 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Collaborated with other departments to foster smooth operation of daily processes.
- Maintained Driver Qualification files on 5 commercial drivers ensuring they are maintained in accordance with FMCSA and DOT laws including pulling pre employment and annual MVR's and Drug and Alcohol Clearing House results.
- Moved the company from a state of Non compliance in regards to FMSCA& DOT records management to a state of compliance on 5 drivers files.
- Worked with third party Drug testing for 5 DOT drivers maintaining proper files on any type of DOT testing preformed.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Oversaw maintenance and repair of up to 10 logistics equipment, minimizing downtime and disruptions.
- Managed routing, drivers and DOT compliance.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Displayed advanced knowledge with Microsoft Office functions such as Excel and Word.
Office Manager / Vender
Knockout Dent Repair
04.2019 - 01.2022
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Coordinated scheduling for field techs.
- Reduced rework rates by maintaining strict attention to detail during the painting process and thoroughly inspecting finished products.
- Achieved consistent color matching on all vehicles by utilizing advanced color matching technologies and regularly calibrating equipment.
- Completed jobs efficiently by prioritizing tasks, effectively managing time, and collaborating with team members when needed.
Dispatcher/Front Office Assistant
Mach One Towing
03.2019 - 02.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Education
High School Diploma -
Visions in Education
Carmichael, CA05-2005
Skills
- MS office
- Document management
- Recordkeeping
- Schedule coordination
- Shipping documentation
- DOT compliance understanding
- Transportation coordination
- Load planning support
- Driver scheduling
- Office management
- Excel spreadsheets
- Attention to detail
Timeline
Operations Assistant
Perma R Products
10.2023 - Current
Office Manager / Vender
Knockout Dent Repair
04.2019 - 01.2022
Dispatcher/Front Office Assistant
Mach One Towing
03.2019 - 02.2020
High School Diploma -
Visions in Education
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