Whitney Hawkins
Middleton,TN
Summary
Professional with proven leadership skills and strong focus on team collaboration and results. Adept at handling customer inquiries, resolving issues, and maintaining high service standards. Reliable and adaptable, skilled in communication, conflict resolution, and team management. Prepared to drive performance and exceed expectations in customer-focused environment.
Overview
13
13
years of professional experience
Work History
Team Leader
Memphis Contract Packaging Inc.
01.2024 - 02.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted gap analyses to identify weaknesses in the production process, collaborating with team members and management to address these areas for improvement.
- Reduced downtime by performing routine maintenance checks and addressing equipment issues promptly, ensuring continuous production flow.
- Managed a team of s 6 to 10 skilled operators, maintaining high levels of productivity and quality while adhering to strict safety standards.
Quality Control Inspector
Memphis Contract Packaging Inc.
02.2023 - 01.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Alcohol and Drug Abuse Technician
A Spell Recovery
03.2022 - 01.2024
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Used sample prep equipment to prepare for drug tests.
- Established strong rapport with clients by demonstrating empathy, active listening, and cultural sensitivity during counseling sessions.
- Monitored client medication adherence while addressing any potential side effects or concerns related to prescribed medications for addiction treatment.
Restaurant Floor Manager
Huddle House
10.2014 - 01.2017
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
CNA
NHC Healthcare,
03.2012 - 02.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
High School Diploma -
Morris Chapel Christian School
Somerville, TN05-2011
Skills
- Performance management
- Quality control
- Process improvement
- Equipment maintenance
- Problem solving
- Team leadership
- Safety compliance
- Effective communication
Timeline
Team Leader
Memphis Contract Packaging Inc.
01.2024 - 02.2025
Quality Control Inspector
Memphis Contract Packaging Inc.
02.2023 - 01.2024
Alcohol and Drug Abuse Technician
A Spell Recovery
03.2022 - 01.2024
Restaurant Floor Manager
Huddle House
10.2014 - 01.2017
CNA
NHC Healthcare,
03.2012 - 02.2013
High School Diploma -
Morris Chapel Christian School
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