Whitney Hobson
Clinton
Summary
Dynamic manager with a proven track record at Walmart, skilled in data analysis and team building. Enhanced operational efficiency through strategic planning and quality control measures, resulting in improved performance metrics. Adept at conflict resolution and employee training, fostering a high-performing team culture. Committed to driving business success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Manager
Walmart
Clinton
10.2023 - 03.2025
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed market trends and competitor activity to inform business strategy.
- Directed recruitment, hiring, and training of new staff members.
- Analyzed business performance data and forecasted business results for upper management.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Implemented quality control measures to uphold company standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured compliance with industry regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Managed risk by developing and implementing effective risk management strategies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored staff performance and addressed issues.
- Produced thorough, accurate and timely reports of project activities.
- Developed and implemented strategic plans to achieve company objectives.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned work and monitored performance of project personnel.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Ensured compliance with regulatory requirements and industry standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Gas Attendant
Shell Gas Station
Clinton
05.2021 - 06.2023
- Provided excellent customer service to all customers.
- Operated cash register to process payments for fuel and other items purchased by customers.
- Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Operated car wash facilities and guided customers through the service process.
- Adjusted brakes, replaced spark plugs or changed engine oil or filters.
- Rotated, tested and repaired or replaced tires.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Maintained accurate financial records, including sales, expenses, and inventory reports.
- Reported any suspicious activities or persons to management immediately.
- Provided roadside assistance services for customers, including jump-starting cars.
- Organized promotional displays to attract more customers.
- Processed and verified age for the sale of age-restricted products according to legal guidelines.
- Operated cash register accurately and efficiently.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Performed routine inventory checks on merchandise.
- Provided customer service in a friendly manner while maintaining professionalism at all times.
- Assisted in stocking shelves with merchandise.
- Tested and charged batteries to maintain optimal performance.
- Extended customer subscriptions, offering discounts, and promotions to ensure high customer retention rates.
- Managed cash register and processed customer transactions with high accuracy.
- Monitored fuel pumps for proper functioning throughout shift.
- Processed daily transactions promptly to keep workflows moving smoothly.
- Answered customers' questions and addressed complaints in person and via phone.
- Ensured compliance with applicable health and civil codes regarding food storage and preparation areas.
- Operated car washes to clean vehicles.
- Ensured compliance with local, state, and federal regulations regarding gas station operations.
- Cleaned spills quickly and safely to prevent accidents.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Prepared daily reports of fuel, oil and accessory sales.
- Followed all safety protocols set forth by the company during emergency situations.
- Assisted customers in selecting products, answering questions about merchandise and providing information on promotions and discounts.
- Updated and maintained databases with current information.
Management Trainee
Bojangles' Famous Chicken 'n Biscuits
Clinton
06.2017 - 02.2021
- Assigned work and monitored performance of project personnel.
- Conducted market research to identify new business opportunities.
- Coordinated with suppliers to ensure timely delivery of products.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Participated in leadership training sessions to develop managerial skills.
- Facilitated internal communications between departments to ensure alignment of objectives.
- Assisted in developing strategic business plans under supervision of senior managers.
- Conducted market analysis to identify potential opportunities for growth.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Recruited and trained new employees to meet job requirements.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed sales data and produced reports on performance metrics.
- Monitored inventory levels and assisted in supply chain management activities.
- Compiled reports on competitor analysis and presented findings to management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assisted in financial forecasting and budgeting processes alongside finance managers.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Developed and maintained relationships with vendors and suppliers.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Participated in risk management assessments and mitigation planning.
- Coordinated logistics for business meetings, workshops, and corporate events.
- Monitored inventory levels and adjusted purchasing plans accordingly.
- Learned company processes, procedures and employee role functions.
- Implemented process improvements to increase operational efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted market research and analyzed data to identify industry trends.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
Cashier
Weigels
Clinton
06.2015 - 06.2017
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed sales transactions to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customers' questions and provided information on store procedures or policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Resolved customer complaints professionally in accordance with company policy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Stocked shelves with merchandise when needed.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Karns High School
Knoxville, TN05-2013
Skills
- Data analysis
- Performance evaluation
- Recruitment and hiring
- Budget management
- Quality control
- Market research
- Team building
- Customer service
- Conflict resolution
- Strategic planning
- Risk management
- Inventory management
- Employee training
- Project management
- Marketing
- Staff training
- Management consultation
- Needs assessment
- Staff development
- Budget administration
- Talent acquisition
- Multitasking
- Documentation and reporting
- Process optimization
- Positive attitude
- Expectation setting
- Performance evaluations
- Salesforce management
- Regulatory compliance
- Sales techniques
- Cost control
- Customer relations
- Computer skills
- Marketing strategy
- Emergency response
- Financial records oversight
- Supply chain management
- Innovation management
- Time management abilities
- Clear communication
- Time management
- Brand management
- Corporate governance
- Onboarding and orientation
- Pricing strategy
- Financial management
- Business development
- Schedule oversight
- Budget control
- Policy implementation
- Communication skills
- Business intelligence
- Expense tracking
- Relationship building
Languages
English
Professional
Timeline
Manager
Walmart
10.2023 - 03.2025
Gas Attendant
Shell Gas Station
05.2021 - 06.2023
Management Trainee
Bojangles' Famous Chicken 'n Biscuits
06.2017 - 02.2021
Cashier
Weigels
06.2015 - 06.2017
High School Diploma -
Karns High School
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