whitney jones
Nashville
Summary
Dedicated professional with extensive experience at USPS, excelling in cleaning and preventive maintenance. Proven ability to enhance safety and efficiency through effective problem-solving and attention to detail. Skilled in customer service and chemical handling, consistently achieving high standards in facility upkeep and operational excellence.
Overview
18
18
years of professional experience
Work History
Custodian
USPS
10.2022 - Current
- Operated floor cleaning equipment to maintain cleanliness and safety in all areas.
- Performed regular inspections to pinpoint maintenance requirements and verify adherence to standards.
- Managed waste disposal processes, adhering to environmental regulations and protocols.
- Assisted in training new staff on proper cleaning techniques and safety procedures.
- Implemented effective inventory management for cleaning supplies, reducing waste and costs.
- Resolved issues promptly by communicating with supervisors regarding facility maintenance needs.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Maintenance
USPS
10.2020 - 10.2022
- Increased efficiency through predictive and preventive maintenance strategies.
- Performed routine maintenance on vehicles.
- Reduced maintenance issues by implementing preventive maintenance schedules for all equipment within the facility.
- Reduced downtime for maintenance by establishing a proactive preventative maintenance schedule for all machinery.
- Operated machinery efficiently, minimizing downtime and reducing maintenance costs.
- Reduced maintenance response times by efficiently coordinating with maintenance staff and prioritizing requests.
- Completed gardening and lawn maintenance tasks.
- Scheduled outside contractors for major maintenance issues.
- Reduced downtime by performing routine maintenance on sorting machines.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Monitored daily operations for efficiency and maintenance issues.
- Tracked maintenance activities and maintained detailed records.
Customer Relation, Human Resources
USPS
09.2018 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Mail Carrier
USPS
08.2013 - 08.2018
- Delivered mail efficiently to designated routes, ensuring timely service and customer satisfaction.
- Sorted and organized mail according to postal regulations, enhancing workflow efficiency.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
- Assisted customers with inquiries and provided information regarding postal services and deliveries.
Bank Teller
Wells Fargo
01.2010 - 06.2013
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers in account inquiries and provided information on banking products.
- Maintained cash drawer accuracy through regular reconciliation and proper cash handling procedures.
- Implemented new procedures that improved transaction speed and customer satisfaction ratings.
- Resolved customer issues promptly, fostering long-term relationships and trust in services offered.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Bank Teller
Easy Money
02.2008 - 02.2010
- Identified opportunities for process improvements, contributing to overall branch efficiency.
- Resolved customer issues promptly, fostering long-term relationships and trust in services offered.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
Education
High School Diploma - Major Studies
Huffman High
Birmingham, AL05.2007
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Sanitation techniques
- Skilled housekeeper
- Work orders
- Preventive Maintenance
- Chemical handling
- Policy and procedure enforcement
Timeline
Custodian
USPS
10.2022 - Current
Maintenance
USPS
10.2020 - 10.2022
Customer Relation, Human Resources
USPS
09.2018 - 09.2020
Mail Carrier
USPS
08.2013 - 08.2018
Bank Teller
Wells Fargo
01.2010 - 06.2013
Bank Teller
Easy Money
02.2008 - 02.2010
High School Diploma - Major Studies
Huffman High