Professional Summary
Overview
Work History
Education
Skills
Timeline

Whitney Larkins

Portfolio Recovery Associates
2514 Stinson Road
15
years of professional experience

Results-driven professional with extensive experience at Portfolio Recovery Associates, adept at negotiating payment arrangements and resolving disputes. Skilled in customer relations and critical thinking, I excel in high-volume call centers, ensuring compliance and enhancing customer satisfaction through effective problem resolution and relationship building.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Work History

Debt Collector

8 Years 6 Months
Portfolio Recovery Associates | 04.2018 - Current
  • Negotiated payment arrangements while maintaining compliance with FDCPA and company collection standards.
  • Reviewed delinquent accounts to validate balances, ownership, and account status before outreach.
  • Documented detailed call notes, promised payments, and account updates in collection systems.
  • Resolved consumer disputes by researching account history and coordinating required documentation.

Customer Service Representative

6 Years 1 Month
Apria Healthcare | 01.2012 - 02.2018
  • Supported inbound patient and provider inquiries related to orders, billing, and delivery status.
  • Checked insurance information and coordinated authorization requirements for durable medical equipment requests.
  • Entered customer orders accurately through electronic systems and standard documentation procedures.
  • Routed complex service issues to appropriate departments and maintained clear case follow-up.

Education

Associate of Science - Radiology

Jackson State Community College | Jackson, TN | 08-2023

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Call handling techniques
High-volume call centers

Timeline

Debt Collector

Portfolio Recovery Associates
04.2018 - CurrentRead More

Customer Service Representative

Apria Healthcare
01.2012 - 02.2018Read More

Jackson State Community College

Associate of Science from Radiology
Read More
Whitney Larkins