Whitney Tatum
Nashville
Summary
Seasoned Direct Support Professional with 20 years of experience, including 7 years at Shelby Residential Vocational Service. Expert in monitoring resident behaviors, providing tailored health education, and fostering community engagement. Seeking to leverage background in customer service and clerical work to support individuals as a Direct Support Professional.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bus Operator
Wego Public Transit
07.2024 - Current
- Operated buses safely while adhering to traffic regulations and schedules.
- Conducted routine inspections to ensure vehicle safety and compliance with maintenance standards.
- Assisted passengers with boarding, disembarking, and addressing inquiries regarding routes and schedules.
- Collaborated with dispatch to resolve operational issues and optimize route efficiency.
- Mentored new operators on safety protocols and best practices for customer service.
- Maintained accurate records of trips, incidents, and vehicle maintenance for reporting purposes.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
RBT
Hopebridge Autism Therapy Center
01.2024 - 07.2024
- Implemented behavior intervention strategies to support clients in achieving therapeutic goals.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for diverse needs.
- Monitored client progress and documented behavioral changes to inform ongoing treatment adjustments.
- Trained and mentored junior staff on effective implementation of applied behavior analysis techniques.
- Conducted data collection and analysis to evaluate program effectiveness and improve service delivery.
- Facilitated communication between families and clinical teams to ensure continuity of care and support.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Supported families in understanding and applying behavioral strategies within the home environment.
Driver
Ajax Distributing Company of Memphis LLC.
10.2021 - 12.2023
- Perform routine safety and maintenance checks on truck equipment to meet operational standards.
- Employ technology tools and applications to enhance route planning, record-keeping, and communication, contributing to the optimization of distribution operations.
- Leverage strong problem-solving skills to address any unforeseen challenges during delivery, maintaining a focus on customer satisfaction and order integrity.
- Cultivate positive relationships with customers through professional and courteous interactions during delivery, exemplifying a commitment to excellent customer service.
Mail Clerk
United States Postal Service
10.2016 - 11.2023
- Revamped inventory displays to improve visual appeal and product accessibility.
- Managed and protected a comprehensive customer information database, upholding strict data privacy standards.
- Partnered with internal teams and external delivery services to refine mail processing operations, achieving more efficient workflows and punctual distribution.
- Enforced adherence to postal guidelines and organizational protocols, maintaining a secure and regulation-compliant mail processing setting.
Customer Service Rep
Alorica
08.2014 - 09.2016
- Addressed and resolved customer inquiries with a focus on exceptional service, ensuring issues were handled with professionalism and care.
- Employed active listening to comprehend customer needs, demonstrating empathy to improve customer relations and satisfaction.
- Navigated call center software proficiently, maintaining accurate customer account records and documenting interactions with precision.
- Delivered comprehensive information on products, services, policies, and procedures to customers, fostering understanding and satisfaction.
- Consistently exceeded daily sales targets and additional product quotas by strategically promoting offers aligned with customer needs.
Screener/Phlebotomist/Donar Tech
Kedplasma
01.2014 - 08.2016
- Conducted thorough health screenings to ensure compliance with safety protocols.
- Evaluated donor eligibility using established medical criteria and guidelines.
- Educated donors on plasma donation processes and post-donation care.
- Collaborated with medical staff to address any donor concerns or complications.
- Maintained accurate records of donor information and screening results.
- Trained new screeners on protocols, systems, and best practices for donor interactions.
- Implemented feedback mechanisms to improve donor experience during screenings.
Direct Support Professional
Shelby Residential Vocational Service
04.2007 - 08.2014
- Provide compassionate and person-centered support to individuals with developmental disabilities, fostering independence and enhancing their quality of life.
- Assist clients with daily living activities, including personal hygiene, meal preparation, medication administration, and mobility assistance, ensuring a safe and supportive environment.
- Develop and implement individualized care plans, collaborating with interdisciplinary teams to address specific needs, goals, and preferences of clients.
- Foster positive relationships with clients and their families, maintaining open communication and advocating for their rights and choices.
- Implement behavior support strategies and crisis intervention techniques, promoting a calm and secure environment for individuals facing challenging behaviors.
- Document and maintain accurate records of client progress, behavioral observations, and any significant incidents, ensuring compliance with agency policies and regulatory stand
Direct Support Professional
Always Best Care
09.2010 - 03.2013
- Provided personalized support to individuals with disabilities, facilitating daily living activities and enhancing independence.
- Developed and implemented individualized care plans, ensuring alignment with each client's unique needs and goals.
- Monitored client progress and reported changes to interdisciplinary teams, contributing to comprehensive care strategies.
- Trained and mentored new staff on best practices in client support, fostering a collaborative team environment.
- Coordinated recreational activities that promoted socialization and skill development among clients, enhancing quality of life.
- Advocated for client rights and needs within community settings, strengthening relationships with external service providers.
- Assessed environmental safety risks and implemented corrective measures to ensure safe living conditions for clients.
- Collaborated with families to develop effective communication strategies, improving overall support systems for clients' wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Childcare Teacher
Tiny Tots
02.2006 - 07.2011
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a safe, nurturing environment that promoted emotional development and positive behavior among children.
- Collaborated with parents to address individual needs and create effective communication strategies for child development.
- Mentored new teachers on classroom management techniques and educational best practices to improve overall teaching quality.
Education
High School Diploma -
Booker T Washington High School
Associate of Applied Science - Criminal Justice
Northwest Community College
01.2009
No Degree - Medical Assistance
Delta Technical College
Horn Lake, MS02-2007
Skills
- Transport logistics
- Proficient in Microsoft Office Suite
- Team leadership skills
- Digital literacy
- Understanding of OSHA regulations
- Vehicle safety operations
- Customer support skills
- Administering medication
- Record maintenance and documentation
- Support for personal care needs
- Effective problem resolution
- Crisis response capabilities
Certification
Medical Assistant, Delta Technical College 2007
Timeline
Bus Operator
Wego Public Transit
07.2024 - Current
RBT
Hopebridge Autism Therapy Center
01.2024 - 07.2024
Driver
Ajax Distributing Company of Memphis LLC.
10.2021 - 12.2023
Mail Clerk
United States Postal Service
10.2016 - 11.2023
Customer Service Rep
Alorica
08.2014 - 09.2016
Screener/Phlebotomist/Donar Tech
Kedplasma
01.2014 - 08.2016
Direct Support Professional
Always Best Care
09.2010 - 03.2013
Direct Support Professional
Shelby Residential Vocational Service
04.2007 - 08.2014
Childcare Teacher
Tiny Tots
02.2006 - 07.2011
Associate of Applied Science - Criminal Justice
Northwest Community College
High School Diploma -
Booker T Washington High School
No Degree - Medical Assistance
Delta Technical College
Personal Information
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