Whitney Waller
Murfreesboro
Summary
Highly-motivated professional with the desire to take on new challenges. Possessing considerable experience in management, supervising, staffing, logistics, recruiting and ensuring exceptional service delivery. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My aptitude for leadership, problem-solving, and decision-making will prove invaluable in contributing to the growth and prosperity of your organization. Eager to take on new challenges and further develop my abilities, I am excited to join a dynamic and supportive environment.
Overview
8
8
years of professional experience
Work History
Director of Scheduling
Excel Health Group
02.2025 - Current
- Developed and implemented efficient scheduling processes to optimize resource allocation across departments.
- Analyzed scheduling data to identify trends and proposed strategic adjustments for resource management.
- Coordinated and managed complex schedules for multiple departments, ensuring deadlines were met and tasks completed on time.
- Scheduled any necessary follow-up appointments, as directed by physicians.
- Prepared documents such as memos, letters, emails or spreadsheets required for operational tasks.
- Collaborated with departments across the organization on scheduling initiatives and solutions.
Private Elderly Caregiver
Self Employed Services
10.2023 - 01.2025
- Maintained a safe environment by removing hazards from living areas, keeping walkways clear and following safety protocols for transferring patients.
- Provided elderly care services to clients with compassion and respect.
- Observed changes in physical or mental condition of clients and reported them to supervisor or family members.
- Assisted with daily activities such as bathing, dressing, grooming, meal preparation, laundry and light housekeeping tasks.
Program Services Coordinator
Open Arms Care Corporation
08.2023 - 08.2024
- Monitored client progress and documented changes in behavior or functioning.
- Organized recreational activities to promote social skills development.
- Participated in case conferences involving family members, guardians, doctors and other providers.
- Collaborated with multidisciplinary teams to develop treatment plans for clients.
- Trained and assisted Program Managers with implementation of the Individual Support Plan.
- Coordinated and provided oversight of the Human Rights Committee by attending and facilitating the HRC meetings.
Care Coordinator
Covenant Caregivers
04.2022 - 04.2023
- Maintained accuracy of schedules for over 100 caregivers.
- Assisted employees with adjustments of their schedules as needed.
- Coordinated and managed care for over 200 patients, resulting in a 30% decrease in hospital readmissions and improved patient satisfaction ratings
- Collaborated with healthcare providers to develop personalized care plans, resulting in improved health outcomes for patients with chronic conditions.
- Assisted community liaison with marketing and maintaining relationships in the community.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Communicated schedule changes effectively throughout the organization when necessary.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Maintained accurate records of attendance and absences according to policy guidelines.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
Performance Supervisor/ Recruiter
Insource Performance Solutions LLC
04.2021 - 09.2021
- Fostered strong and positive relationships with all client stakeholders
- Collaborated with corporate recruiting team to support new work cell implementation and recruitment efforts
- Ensured compliance with company and client policies and procedures in training and orientation documents
- Mentored on-site Leads and Performance Associates on administrative and operational duties
- Drove cost and performance improvements through LEAN methodologies
- Utilized Six Sigma approach and tools to evaluate work methods and quality, identify areas for improvement, and increase productivity
- Overseen supervisory responsibilities including training, disciplining, directing work, assessing performance, coaching, developing, and motivating team members
- Monitored attendance, safety, productivity, and quality of Performance Associates
- Investigated and report workplace injuries in adherence with company policy
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Onboarded new employees in time reporting and payroll systems.
- Assisted in developing and implementing OSHA safety compliance plans.
Warehouse Supervisor
Life Style Staffing
06.2018 - 02.2020
- Spearheaded staff development by mentoring team members, enforcing organizational policies, procedures, and regulations
- Ensured adherence to safety and quality standards, fostering a safe and healthy work environment that promoted optimal performance
- Collaborated and assisted with the recruiting team to support and accommodate company needs.
- Implemented rigorous supervision protocols to facilitate optimal employee performance and productivity
- Monitored attendance, safety incidents, and other key metrics, leveraging data insights to optimize operational efficiency
- Built strong relationships with customers, ensuring that their needs and objectives were met with the highest level of professionalism and service
- Coached employees on production standards and performance requirements, driving continuous improvement and optimizing organizational success.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Investigated accidents in the workplace and reported findings to management.
- Assisted in developing and implementing OSHA safety compliance plans.
Education
Master of Science -
Alcorn State University
Lorman, MS05-2022
Biology Health Science | Bachelors -
Alcorn State University
Lorman, MS, United States05.2018
Diploma -
South Delta High School
Rolling Fork, MS, United States05.2014
Skills
- Performance Management
- Team Building
- Client Relationship Building
- Schedule Management
- Leadership
- Problem Solving
- Communication
- Office Administration
- Payroll Administration
- Deadline management
- Meeting coordination
Timeline
Director of Scheduling
Excel Health Group
02.2025 - Current
Private Elderly Caregiver
Self Employed Services
10.2023 - 01.2025
Program Services Coordinator
Open Arms Care Corporation
08.2023 - 08.2024
Care Coordinator
Covenant Caregivers
04.2022 - 04.2023
Performance Supervisor/ Recruiter
Insource Performance Solutions LLC
04.2021 - 09.2021
Warehouse Supervisor
Life Style Staffing
06.2018 - 02.2020
Biology Health Science | Bachelors -
Alcorn State University
Diploma -
South Delta High School
Master of Science -
Alcorn State University