Will Duke
Clarksville
Summary
Driven and detail-oriented professional with a proven track record in customer service and time management, honed at HouseBlend and Little Bite of Everything. Excelled in creating welcoming environments and efficiently resolving customer issues, fostering loyalty. Adept at maintaining cleanliness and collaborating with teams to enhance guest satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
HouseBlend
Dickson, TN
11.2022 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Host/Dishwasher
Little Bite of Everything
Dickson, TN
10.2021 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Education
No Degree - Criminal Justice
Austin Peay State University
Clarksville, TN05-2027
Skills
- Time management
- Attention to detail
- Team player
- Cleanliness
- Customer service
- Guest relations
Affiliations
- Sigma Chi
Timeline
Barista
HouseBlend
11.2022 - 08.2024
Host/Dishwasher
Little Bite of Everything
10.2021 - 11.2022
No Degree - Criminal Justice
Austin Peay State University