WILL MCGILVRA
Spring Hill
Summary
Dynamic professional with established expertise in operations coordination and team leadership, refined at Chick-fil-A. Skilled in inventory management and elevating customer service, excels in fast-paced environments, driving efficiency and resolving challenges to attain operational excellence.
Overview
3
3
years of professional experience
Work History
Social Media Chair — Executive Board
University of Tennessee Ultimate Frisbee
Knoxville
05.2024 - Current
- Coordinated event communications and schedules across multiple teams.
- Designed promotional materials to support event logistics and attendance.
- Collaborated with leadership to support tournament planning and team travel coordination.
Server
Sunspot
Knoxville
04.2024 - Current
- Coordinated service workflows in a fast-paced environment serving up to 200 guests per shift.
- Managed multiple tables while ensuring accuracy, timing, and quality service.
- Strengthened communication and problem-solving during rapid operational needs.
Shift Leader
Chick-fil-A
Spring Hill
05.2023 - Current
- Led FOH and BOH teams in one of Tennessee’s top-performing locations generating $9M annually.
- Monitored inventory, reduced waste, and coordinated end-of-day reconciliation.
- Maintained workflow efficiency to meet Speed of Service (SOS) targets.
- Oversaw staffing, task delegation, and operation-level prioritization.
- Supported consistent kitchen and service efficiency with cross-team collaboration.
Education
Bachelor of Science - Business Administration — Supply Chain Management (Business Analytics Concentration)
The University of Tennessee — Haslam College of Business
University Of Tennessee, Knoxville05.2027
Skills
- IInventory management
- Operations coordination
- Team leadership
- Supply chain knowledge
- Customer service
- Problem solving
Logistics Summary
Supply Chain Management student with hands-on experience in high-volume operations, workflow coordination, inventory control, and team leadership. Seeking a logistics internship to apply operational problem-solving and analytical thinking.
Websites
Logistics Skills
- Inventory Monitoring
- Operations Coordination
- Team Leadership
- Supply Chain Fundamentals
- Customer Service
- Problem Solving
Awards
Dean’s List: Magna Cum Laude (4 semesters)
Leadership Experience
University of Tennessee Ultimate Frisbee, Knoxville, TN, Social Media Chair — Executive Board, 05/24, Present, Coordinated event communications and schedules across multiple teams., Designed promotional materials to support event logistics and attendance., Collaborated with leadership to support tournament planning and team travel coordination.
Coursework
- Intro to Supply Chain Management
- Business Analytics
- Statistics & Data Analysis
- Operations Management
Timeline
Social Media Chair — Executive Board
University of Tennessee Ultimate Frisbee
05.2024 - Current
Server
Sunspot
04.2024 - Current
Shift Leader
Chick-fil-A
05.2023 - Current
Bachelor of Science - Business Administration — Supply Chain Management (Business Analytics Concentration)
The University of Tennessee — Haslam College of Business