William Carter
Memphis
Summary
Dynamic Project Manager with a proven track record at Guardian Roofing and Remodeling, adept at risk assessment and budget management. Successfully streamlined procurement processes, reducing delays while enhancing client relationships through effective communication. Skilled in conflict resolution and performance monitoring, consistently achieving project goals within tight deadlines.
Overview
18
18
years of professional experience
Work History
Project Manager
Guardian Roofing and Remodeling
10.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Deputy Sheriff
Shelby County Sheriff Department
08.2007 - 09.2021
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Provided security at various community events, ensuring a safe environment for attendees.
- Observed jail and inmate activity to maintain order and safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Improved community safety by conducting routine patrols and responding to emergency calls promptly.
- Conducted thorough investigations that led to the successful prosecution of numerous offenders.
- Managed crime scenes meticulously, preserving vital evidence for forensic analysis and case resolutions.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Managed evidence collection and preservation, contributing to high integrity of investigative processes.
- Administered first aid and emergency assistance at accident scenes, saving lives and stabilizing victims until medical teams arrived.
- Implemented training programs for new deputies, significantly improving their readiness and performance on job.
- Coordinated with local law enforcement agencies for joint operations, enhancing overall operational efficiency.
- Participated in high-risk arrest warrants, ensuring apprehension of dangerous individuals while minimizing collateral risks.
- Oversaw inmate transport to court hearings, maintaining strict security protocols to prevent escape attempts.
- Led team during emergency responses, ensuring swift action to protect lives and property.
- Conducted searches of individuals, vehicles and premises.
- Monitored traffic violations, issuing citations as necessary.
- Checked vehicle equipment for proper functioning prior to use.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Operations Manager
Security One Inc.
05.2023 - 09.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Project Manager
Collem Construction
03.2022 - 06.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
Owner
Southern Exterior Cleaning
01.2020 - 12.2022
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Sales Manager
Southern Roofing Of Tennessee
10.2018 - 04.2020
- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Monitored project and program quality to meet audit expectations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Expanded market share by identifying and penetrating untapped markets.
Education
Bachelor Of General Studies -
University of Memphis
Memphis, TNHigh School Diploma -
Lausanne Collegiate School
Memphis, TNLaw Enforcement
Shelby County Sheriffs Office Academy
Memphis12.2007
Skills
- Project management
- Risk assessment
- Budget management
- Procurement coordination
- Client relationship management
- Performance monitoring
- Conflict resolution
- Quality assurance
- Process improvement
- Employee training
Timeline
Project Manager
Guardian Roofing and Remodeling
10.2024 - Current
Operations Manager
Security One Inc.
05.2023 - 09.2024
Project Manager
Collem Construction
03.2022 - 06.2023
Owner
Southern Exterior Cleaning
01.2020 - 12.2022
Sales Manager
Southern Roofing Of Tennessee
10.2018 - 04.2020
Deputy Sheriff
Shelby County Sheriff Department
08.2007 - 09.2021
Bachelor Of General Studies -
University of Memphis
High School Diploma -
Lausanne Collegiate School
Law Enforcement
Shelby County Sheriffs Office Academy
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