William Cleveland
La Vergne
Summary
Accomplished at Asurion, I am a results-driven business/ health management professional with a MBA and MHA, combining business acumen with extensive knowledge of both business and healthcare systems and operations. Proven track record of driving operational efficiency and leading cross-functional teams. Skilled in financial management, strategic planning, and healthcare policy, with a focus on optimizing organizational performance. I spearheaded fraud prevention initiatives, enhancing detection capabilities and operational efficiency, resulting in a 15% cost reduction. Skilled in transaction monitoring and fostering team collaboration, my leadership significantly improved compliance and streamlined processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Fraud Analyst
Asurion
03.2019 - Current
- Evaluated third-party solutions for potential integration into the existing anti-fraud ecosystem, ensuring seamless compatibility with existing infrastructure components while augmenting overall effectiveness levels significantly.
- Improved case resolution times by streamlining investigation processes and optimizing resource allocation.
- Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
- Championed technology advancements like machine learning algorithms to enhance real-time monitoring capabilities for early detection of suspicious activity patterns.
- Spearheaded initiatives to optimize operational processes, resulting in a 15% reduction in overhead costs across departments while maintaining high NPS.
- Collaborated with multidisciplinary teams to ensure compliance with business regulations, improving departmental adherence to regulatory standards by 20%.
- Developed and implemented strategic financial plans including working instructions to aide in process improvement.
- Led training and development programs for new administrative staff, improving onboarding efficiency and reducing turnover by 18%.
Present Client Relations/Team Leader
Asurion
03.2010 - 03.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
No Degree - Nursing
Oakwood University
Huntsville, ALMBA - Business Administration And Management
University of Phoenix
Tempe, AZ09-2024
Master of Science - Health Care Administration
University of Phoenix
Tempe, AZ09-2024
Bachelor of Science - Health Care Administration And Management
University of Phoenix
Tempe, AZ06-2021
Skills
- Transaction monitoring
- Fraud prevention
- Investigative techniques
- Verbal and written communication
- Multitasking
- Critical Thinking
- Team building
- Project Management
- Crisis Management
- Financial Reporting
- Detail Oriented
Affiliations
- Certified Fraud Examiner
Certification
- Certified Fraud Examiner (CFE) - Association of Certified Fraud Examiners.
Timeline
Senior Fraud Analyst
Asurion
03.2019 - Current
Present Client Relations/Team Leader
Asurion
03.2010 - 03.2019
No Degree - Nursing
Oakwood University
MBA - Business Administration And Management
University of Phoenix
Master of Science - Health Care Administration
University of Phoenix
Bachelor of Science - Health Care Administration And Management
University of Phoenix
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