William Darvin Grover
Memphis
Summary
More than three decades of hotel management, timeshare management, financial/clerical, and entertainment experience with various properties in the Myrtle Beach, Charleston and Florence, South Carolina area and more recently in Atlanta, Georgia with core competencies detailed below. Previous positions included assistant general manager, operations manager, shift supervisor, sales, night auditor, hospitality specialist and entertainment manager.
Overview
29
29
years of professional experience
Work History
General Manager
MORNINGSTAR STORAGE
01.2021 - 2025
- Property manager for 660-unit self-storage facility located in urban Atlanta.
- Finance & Accounting
- All Accounting duties as required for daily operations
- Billings, Cash Receipts Reconciliations, Monthly Reporting
- Banking handling daily cash deposits
- Managed Monthly and Annual profit and loss statements and balance sheets
- Customer Service & Maintenance
- Managed all customer concerns from check in to check out
- Insured the site was in pristine condition for all customers on a daily basis
- Sales
- Handled property rentals to always insure property was operating at 100% capacity
- Managed Storage Facility Retail Sales
- Insurance Sales
Property Manager
ABSOLUTE STORAGE MANAGEMENT
01.2020 - 01.2021
- Property manager for 560-unit self-storage facility located in suburban Atlanta.
- Finance & Accounting
- All Accounting duties as required for daily operations
- Billings, Cash Receipts Reconciliations, Monthly Reporting
- Banking handling daily cash deposits
- Customer Service & Maintenance
- Managed all customer concerns from check in to check out
- Insured the site was in pristine condition for all customers on a daily basis
- Sales
- Handled property rentals to always insure property was operating at 100% capacity
- Managed U-Haul truck and van rentals
- Managed Storage Facility Retail Sales
Hospitality Specialist/Night Auditor/Evening Manager
CAPITAL VACATIONS/DEFENDER RESORTS
01.2014 - 01.2020
- Held various positions within the organization of time share management company with 87 properties throughout the United States and The Bahamas. Position began with Defender Resorts prior to merger with Capital Vacations in 2019.
- Finance & Accounting
- All Accounting duties as required for daily operations
- Night Auditor Procedures on Time Share Ware software
- Billings, Cash Receipts Reconciliations, Maintenance Fee Reporting
- Customer Service
- Managed all guest concerns from arrival to departure
- Acting Manager on Duty during all shifts worked
- Time Share Management
- Shift Management for various time share properties across the state of South Carolina
- Supervision of various front desk personnel and shift personnel
- Operations advice to Executive Management on an as needed basis
Evening Manager
MERIDAN PLAZA HOTEL
01.2013 - 01.2014
- Responsible for evening operations at premier beach side time share property including customer service, supervision of evening staff, front desk operations and all evening financial operations.
Operations Manager
WITT REAL ESTATE
01.2001 - 01.2013
- Position began as part-time position and quickly moved to full-time position with the growth and acquisition of properties.
- Property Management
- Responsibilities included rental of properties, lease agreements, management of tenants and collection of rents
- Daily site inspections of all properties
- Responsible for all logs, purchasing, billings and payables
- Property Maintenance
- Responsibilities for all repairs involved with all properties including buildings and grounds
- Supervision of vendors hired to conduct all property repairs and maintenance
- Property Acquisitions
- Assisted ownership in growth and acquisition of new rental properties
VARIOUS MANAGEMENT POSITIONS WITH E. G. CONTRACTING, OCEAN PARK RESORT, SHONEYS AND BEST WESTERN INN OF FLORENCE AND HOLIDAY INN EXPRESS & COMFORT INN & SUITES
01.1992 - 01.2004
Home Loan Auditor
WASHINGTON MUTUAL FORMERLY FLEET FUNDING
01.2001 - 01.2001
- Audited home loan files to insure all loans had proper documentation to insure they were following corporate and government regulations. Audits included some thirty to thirty-two loan files daily surpassing a goal of twenty-five per day. These audits were final audits prior to the closing of the loans.
Group Sales Representative
GATLIN BROTHERS THEATER
01.1994 - 01.1996
- Country Music Theater at Fantasy Harbor an entertainment complex at a beachside tourist destination
- Seasonal position for three seasons with country music group and theater located in a beach front tourist area of South Carolina.
- Group Sales
- Responsible for group bookings of 30 or more guests primarily with tour operators
- Responsibilities included ticket kiosk ticket sales
- Customer Service
- Oversaw greeting and seating large groups
- Insured first class customer services to all guest and entertainers
- Guest Celebrities & Gatlin Brothers Assistant
- Assisted Gatlin Brothers with all their personal needs and requests
- Assisted guest celebrities with all their persona needs and requests
Education
Nursing
Florence Darlington Technical College
Florence, South Carolina01.2012
Business Administration
Florence Darlington Technical College
Florence, South Carolina01.1988
Business Administration
Sumter Area Technical College
Sumter, South Carolina01.1986
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- PowerPoint
- Hotel & Timeshare Front Office and Accounting Software
Core Competencies
- Accounting & Finance/Cash Reconciliations
- Customer Service
- Front Desk Operations
- Real Estate Operations
- Financial Auditing
- Training of Front-Line Employees
- Sales
- Transportation
Timeline
General Manager
MORNINGSTAR STORAGE
01.2021 - 2025
Property Manager
ABSOLUTE STORAGE MANAGEMENT
01.2020 - 01.2021
Hospitality Specialist/Night Auditor/Evening Manager
CAPITAL VACATIONS/DEFENDER RESORTS
01.2014 - 01.2020
Evening Manager
MERIDAN PLAZA HOTEL
01.2013 - 01.2014
Operations Manager
WITT REAL ESTATE
01.2001 - 01.2013
Home Loan Auditor
WASHINGTON MUTUAL FORMERLY FLEET FUNDING
01.2001 - 01.2001
Group Sales Representative
GATLIN BROTHERS THEATER
01.1994 - 01.1996
VARIOUS MANAGEMENT POSITIONS WITH E. G. CONTRACTING, OCEAN PARK RESORT, SHONEYS AND BEST WESTERN INN OF FLORENCE AND HOLIDAY INN EXPRESS & COMFORT INN & SUITES
01.1992 - 01.2004
Business Administration
Florence Darlington Technical College
Business Administration
Sumter Area Technical College
Nursing
Florence Darlington Technical College
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