William Dean
Clinton
Summary
Accomplished Pest Control Specialist with a proven track record at Rentakil, enhancing client satisfaction through effective pest management strategies. Skilled in equipment maintenance and customer service, adept at multitasking and maintaining high-quality standards. Demonstrated ability to improve operational efficiency and safety, achieving significant reductions in pest infestations.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technician
Colonial Pest Control
09.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed route scheduling for multiple technicians
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Customer Service Representative
Hertz Car Rental
07.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Property Manager
Ellis Property Management Services
02.2021 - 07.2022
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Assistant Manager
Urbanex Pest Control
03.2020 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
Pest Control Specialist
Rentakil
01.2017 - 01.2020
- Improved client satisfaction with thorough and timely pest control treatments.
- Conducted detailed inspections to accurately identify pest problems and determine appropriate solutions.
- Reduced pest infestations by implementing effective Integrated Pest Management strategies.
- Maintained accurate records of completed tasks, enabling seamless communication between team members and management staff.
- Achieved long-term pest control success for clients through ongoing monitoring and maintenance programs as needed.
- Optimized scheduling efficiency by coordinating appointments in geographically strategic routes, maximizing time utilization for multiple jobs daily.
- Ensured proper storage and handling of chemicals, minimizing environmental impact and maintaining regulatory compliance.
Education
High School Diploma -
East Ridge High School
Chattanooga, TN01-2005
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Maintenance and repairs
- Quality control
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
Certification
- Master Technician Status – Offered by some state associations as a higher level credential for experienced technicians.
- Integrated Pest Management (IPM) Certification - IPM Institute of North America.
- Certified Applicator Certificate (Cat 7) - Tennessee Department of Pesticide Regulation.
Timeline
Technician
Colonial Pest Control
09.2023 - Current
Customer Service Representative
Hertz Car Rental
07.2022 - 09.2023
Property Manager
Ellis Property Management Services
02.2021 - 07.2022
Assistant Manager
Urbanex Pest Control
03.2020 - 04.2021
Pest Control Specialist
Rentakil
01.2017 - 01.2020
High School Diploma -
East Ridge High School
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