William Dolliver
Mount Juliet
Summary
Professional in automotive collision industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor/Associate General Manager
Service King Collision/Crash Champions
08.2015 - Current
- Reviewing factory procedures and preparing repair plans per factory specifications.
- Keeping clients informed on repair progress and breaking down repair procedures.
- Primary location specialist for many insurance companies. (Allstate, Farmers, State Farm, Citizens, etc.)
- Responsible for maintaining proper knowledge of German Import Manufacturer structural repair procedures. (IE Mercedes-Benz, Porsche, Audi, BMW, Tesela, etc.)
- Responsible for maintaining high CSI Scores for customer service grading.
- Oversee the work of the body shop team members and always strive to increase the volume of work by developing the shop’s reputation for excellence and quality.
- Leadership skills, including organizing and planning interpersonal skills.
Collision Center Estimator
Body By Cochran
01.2023 - 04.2025
- Ability to meet and greet customers and establish rapport.
- Knowledge of automotive systems and repair techniques (manufacturing, paint finishes).
- Ability to estimate cost and price of required vehicle repairs.
- Ability to communicate with insurance companies during the estimating process to ensure coverage of all necessary repairs.
Assistant Body Shop Manager
Bill Brown Ford, Inc.
04.2013 - 05.2015
- I-CAR Pro Level 3 certified.
- Assess the extent of auto body damage through thorough inspections.
- In depth knowledge of insurance company guidelines and procedures for writing estimates for direct repair and non-direct repair facilities.
- Establish good customer relations by providing estimates and timelines while obtaining relevant customer information and handling customer queries effectively.
- Knowledge of using CCC auto estimating software as well as ADP from the parts department perspective.
- Accept ownership to achieve challenging requests proactively and explore means to create job value thereby enhancing auto body shop reputation.
- Review vehicle and final estimate as a part of the intrinsic quality check process.
Education
Kalamazoo Valley Community College
05.2006
Business Management, General Business Minor
Eastern Michigan University
05.2007
Skills
- 2015 Ford F-150 Structural Repair I-CAR Certified
- Microsoft Office, Windows, MacOS, and Android
- Customer service
- Multitasking and organization
- Vehicle assessment
Affiliations
- Sigma Phi Epsilon - Vice President of Finance
- Collection of dues / established and maintained budget for Sigma Phi Epsilon.
- Wrote various checks and decided what items were necessary for purchase and events Sigma Phi Epsilon would sponsor.
- Spoke to chapter members weekly on financial situation.
Certification
Tesla Certified
Timeline
Collision Center Estimator
Body By Cochran
01.2023 - 04.2025
Service Advisor/Associate General Manager
Service King Collision/Crash Champions
08.2015 - Current
Assistant Body Shop Manager
Bill Brown Ford, Inc.
04.2013 - 05.2015
Business Management, General Business Minor
Eastern Michigan University
Kalamazoo Valley Community College
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