William Edwards
Cleveland
Summary
Dynamic and highly motivated professional with a strong work ethic, experienced in kitchen operations. Proven track record in team coordination and exceptional customer service. Skilled in time management and cash handling, consistently delivering quality results in fast-paced environments. Experienced with managing tables and providing top-notch service to guests. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
11.2025 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on food safety protocols and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability for peak hours.
- Managed cash handling processes, ensuring accuracy during transactions and end-of-shift reconciliations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Traveling Manager
Pizza Hut
03.2023 - 11.2025
- Managed daily operations across multiple locations, ensuring consistency in service and product quality.
- Trained and mentored staff on operational procedures and customer service excellence.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Managed a diverse staff of employees, fostering an inclusive work environment that promoted collaboration and teamwork.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy and timeliness during high-volume service periods.
- Collaborated with kitchen staff to facilitate efficient meal preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints swiftly to enhance dining experience.
- Upsold menu items, contributing to increased sales revenue through effective recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepared diverse menu items following standardized recipes for consistency and quality.
- Maintained kitchen cleanliness and adhered to food safety regulations ensuring compliance with health standards.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Timeshare Sales Consultant
Travel and Leisure
05.2022 - 03.2023
- Developed strong client relationships through effective communication and personalized sales strategies.
- Conducted property tours, highlighting features and benefits to potential buyers.
- Collaborated with team members to refine sales techniques and improve customer engagement.
- Utilized CRM software to track leads, manage customer interactions, and report on sales activities.
- Trained junior consultants on product knowledge and best practices in sales presentations.
- Implemented feedback mechanisms to gather client insights, enhancing service delivery and satisfaction levels.
- Reached or exceeded sales quotas and preset personal performance goals.
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with internal departments and external partners to finalize sales transactions.
Cook
Spike's Sports Grille
01.2022 - 05.2022
- Assisted in inventory management, tracking supplies, and minimizing waste through efficient stock usage.
- Collaborated with team members to optimize workflow during peak service hours, enhancing overall efficiency.
- Trained new staff on kitchen procedures and equipment operation, fostering a collaborative work environment.
- Developed daily specials based on seasonal ingredients, contributing to menu diversity and customer satisfaction.
- Monitored food presentation and portion control to maintain high aesthetic standards in dish serving.
- Implemented process improvements that reduced prep time while maintaining meal quality and taste integrity.
- Prepared and cooked menu items following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Operated grill and sauté stations efficiently, maintaining consistent food quality during peak hours.
- Prepared high-quality dishes in fast-paced kitchen environment, ensuring adherence to recipes and presentation standards.
Car Salesperson
Dave Kirk Automotive
09.2021 - 01.2022
- Developed strong customer relationships through attentive service and follow-up communications.
- Conducted vehicle presentations, highlighting features and benefits to enhance customer understanding.
- Negotiated sales agreements, ensuring alignment with customer needs and dealership policies.
- Collaborated with finance team to facilitate timely loan approvals for customers.
- Managed trade-ins efficiently, evaluating vehicles accurately for optimal resale value.
- Answered telephone and email inquiries from potential customers.
Liquor Store Associate
Peavine Wine and Spirits
09.2020 - 04.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed sales transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained knowledge of current promotions and product features to provide informed recommendations.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Assisted customers in product selection and provided recommendations on liquor pairings.
- Maintained accurate inventory counts and restocked shelves to ensure product availability.
- Operated point-of-sale systems efficiently, handling cash transactions with precision.
- Ensured compliance with local liquor laws and store policies during customer interactions.
- Supported management in maintaining accurate financial records through daily cash drawer reconciliation tasks.
- Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Verified age identification for alcohol purchases to comply with legal regulations and prevent underage sales.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Line Cook
Christy's Pub Grub
05.2020 - 09.2020
- Assisted in training new staff on kitchen procedures and equipment usage.
- Collaborated with the team to ensure timely food preparation during peak service hours.
- Monitored inventory levels and communicated needs to management for efficient stock management.
- Implemented waste reduction strategies, optimizing ingredient usage while maintaining quality standards.
- Prepared ingredients and maintained cleanliness according to safety standards.
- Assisted in cooking tasks while ensuring timely meal delivery.
- Operated kitchen equipment efficiently to support food preparation.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored food quality and presentation before serving to customers.
- Trained new staff on kitchen procedures and safety protocols.
- Implemented improvements in food prep processes for increased efficiency.
- Supervised kitchen staff to ensure efficient meal preparation and quality standards.
- Developed and implemented menu items, enhancing overall dining experience.
Avionics Electronics Technician
United States Marine Corps
02.2014 - 12.2016
- Conducted routine maintenance and troubleshooting on avionics systems to ensure optimal performance.
- Assembled and tested electronic components for compliance with aviation standards and specifications.
- Collaborated with engineering teams to resolve technical issues and enhance product reliability.
- Utilized specialized testing equipment to diagnose faults in navigation and communication systems.
- Documented repair processes and maintenance logs for tracking system performance over time.
- Mentored junior technicians on best practices in avionics repair and safety protocols.
- Bolstered team productivity by offering guidance, training, and mentorship to junior technicians on avionics maintenance best practices.
- Improved system performance by executing diagnostic tests on navigation, communication, and radar equipment.
- Reduced downtime by swiftly identifying and resolving complex technical issues in aircraft electronics systems.
- Participated in ongoing professional development opportunities to maintain proficiency in the latest avionics equipment and techniques.
Education
No Degree - Medical Coding
Roane State Community College
Harriman, TNNo Degree - Organizational Level Maintenance
CENTER FOR NAVAL AVIATION TECHNICAL TRAINING MARINE UNIT
Havelock, NC06-2015
No Degree - Aviation Electronic Systems
NAVAL AIR TECHNICAL TRAINING CENTER
Pensacola, FL11-2014
High School Diploma -
Cumberland County High School
Crossville, TN05-2013
Skills
- Time management
- Attention to detail
- Highly motivated
- Problem-solving
- Team coordination
- Kitchen operations
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
I am a 4th degree black belt and instructor in Kung Fu and working on becoming a master in the art.
Affiliations
World Kung Fu Federation
Certification
- ServSafe
Languages
English
Native or Bilingual
Timeline
Shift Manager
Pizza Hut
11.2025 - Current
Traveling Manager
Pizza Hut
03.2023 - 11.2025
Timeshare Sales Consultant
Travel and Leisure
05.2022 - 03.2023
Cook
Spike's Sports Grille
01.2022 - 05.2022
Car Salesperson
Dave Kirk Automotive
09.2021 - 01.2022
Liquor Store Associate
Peavine Wine and Spirits
09.2020 - 04.2021
Line Cook
Christy's Pub Grub
05.2020 - 09.2020
Avionics Electronics Technician
United States Marine Corps
02.2014 - 12.2016
No Degree - Medical Coding
Roane State Community College
No Degree - Organizational Level Maintenance
CENTER FOR NAVAL AVIATION TECHNICAL TRAINING MARINE UNIT
No Degree - Aviation Electronic Systems
NAVAL AIR TECHNICAL TRAINING CENTER
High School Diploma -
Cumberland County High School