William Hilton
Mount Pleasant
Summary
Customer Service Professional with 30 years of experience delivering exceptional support, resolving complex issues, and building customer loyalty. Recognized for strong communication, problem-solving skills, and a proven ability to exceed expectations in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Assistant Manager - Retail
Advanced Auto
Columbia, Tennessee
02.2024 - Current
- Supported daily store operations, including opening/closing procedures, cash handling, and inventory control.
- Assisted the Store Manager in achieving sales goals, profitability targets, and operational excellence.
- Provided exceptional customer service by resolving inquiries, identifying product needs, and recommending appropriate solutions.
- Trained, coached, and motivated team members to meet performance standards and deliver an outstanding customer experience.
- Monitored stock levels, coordinated product ordering, and ensured accurate merchandising and store presentation.
- Managed scheduling to maintain adequate staffing coverage and operational efficiency.
- Enforced company policies, safety procedures, and compliance requirements.
- Assisted in analyzing sales data to identify trends, improve performance, and drive revenue growth.
- Handled escalated customer concerns with professionalism and problem-solving skills.
- Supported community outreach efforts and promoted brand loyalty programs.
Assistant Manager
Charlie's Auto Parts
Grand Junction, TN
02.1994 - 06.2023
- Oversaw daily store functions, including opening/closing, cash register operations, and maintaining accurate inventory records.
- Worked closely with the Store Manager to meet sales targets and maintain smooth store operations.
- Delivered personalized customer service by answering questions, locating products, and suggesting solutions to meet individual needs.
- Guided and supported team members through on-the-job training, encouragement, and performance feedback.
- Kept shelves stocked, placed orders for needed items, and ensured displays were neat and appealing.
- Created and maintained employee schedules to keep the store properly staffed during peak and off-peak hours.
- Followed company guidelines for safety, security, and store policies.
- Reviewed sales activity to help identify opportunities for improvement and increased revenue.
- Addressed customer issues quickly and courteously to ensure a positive shopping experience.
Owner
CK Hilton Designs
Mount Pleasant, Tennessee
03.2021 - 02.2021
- Designed, created, and assembled custom craft products according to client specifications and brand standards.
- Collaborated with customers to understand design preferences, color schemes, and functional requirements.
- Operated and maintained crafting equipment, tools, and materials to ensure quality and safety.
- Managed inventory of raw materials and supplies, placing orders as needed to meet production timelines.
- Ensured all finished products met quality control standards before delivery or sale.
- Assisted in developing new product ideas, seasonal collections, and promotional designs.
- Coordinated with marketing teams to photograph and display products for online and in-store promotions.
- Maintained a clean, organized, and efficient workspace to optimize production flow.
- Processed customer orders, managed payment transactions, and handled inquiries both in-person and online.
- Stayed current on industry trends, crafting techniques, and design innovations to enhance product offerings.
Skills
- Customer relationship management (CRM)
- Clear verbal and written communication
- Multitasking in high-volume environments
- Problem-solving and troubleshooting
- Microsoft Office Suite (Word, Excel, Outlook)
- Conflict resolution
- Active listening
- Empathy and patience
- Management Support
- Time management
Timeline
Assistant Manager - Retail
Advanced Auto
02.2024 - Current
Owner
CK Hilton Designs
03.2021 - 02.2021
Assistant Manager
Charlie's Auto Parts
02.1994 - 06.2023