Summary
Overview
Work History
Skills
Timeline
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William Hilton

Mount Pleasant

Summary

Customer Service Professional with 30 years of experience delivering exceptional support, resolving complex issues, and building customer loyalty. Recognized for strong communication, problem-solving skills, and a proven ability to exceed expectations in fast-paced environments.


Overview

32
32
years of professional experience

Work History

Assistant Manager - Retail

Advanced Auto
02.2024 - Current
  • Supported daily store operations, including opening/closing procedures, cash handling, and inventory control.
  • Assisted the Store Manager in achieving sales goals, profitability targets, and operational excellence.
  • Provided exceptional customer service by resolving inquiries, identifying product needs, and recommending appropriate solutions.
  • Trained, coached, and motivated team members to meet performance standards and deliver an outstanding customer experience.
  • Monitored stock levels, coordinated product ordering, and ensured accurate merchandising and store presentation.
  • Managed scheduling to maintain adequate staffing coverage and operational efficiency.
  • Enforced company policies, safety procedures, and compliance requirements.
  • Assisted in analyzing sales data to identify trends, improve performance, and drive revenue growth.
  • Handled escalated customer concerns with professionalism and problem-solving skills.
  • Supported community outreach efforts and promoted brand loyalty programs.

Assistant Manager

Charlie's Auto Parts
02.1994 - 06.2023
  • Oversaw daily store functions, including opening/closing, cash register operations, and maintaining accurate inventory records.
  • Worked closely with the Store Manager to meet sales targets and maintain smooth store operations.
  • Delivered personalized customer service by answering questions, locating products, and suggesting solutions to meet individual needs.
  • Guided and supported team members through on-the-job training, encouragement, and performance feedback.
  • Kept shelves stocked, placed orders for needed items, and ensured displays were neat and appealing.
  • Created and maintained employee schedules to keep the store properly staffed during peak and off-peak hours.
  • Followed company guidelines for safety, security, and store policies.
  • Reviewed sales activity to help identify opportunities for improvement and increased revenue.
  • Addressed customer issues quickly and courteously to ensure a positive shopping experience.

Owner

CK Hilton Designs
03.2021 - 02.2021
  • Designed, created, and assembled custom craft products according to client specifications and brand standards.
  • Collaborated with customers to understand design preferences, color schemes, and functional requirements.
  • Operated and maintained crafting equipment, tools, and materials to ensure quality and safety.
  • Managed inventory of raw materials and supplies, placing orders as needed to meet production timelines.
  • Ensured all finished products met quality control standards before delivery or sale.
  • Assisted in developing new product ideas, seasonal collections, and promotional designs.
  • Coordinated with marketing teams to photograph and display products for online and in-store promotions.
  • Maintained a clean, organized, and efficient workspace to optimize production flow.
  • Processed customer orders, managed payment transactions, and handled inquiries both in-person and online.
  • Stayed current on industry trends, crafting techniques, and design innovations to enhance product offerings.

Skills

  • Customer relationship management (CRM)
  • Clear verbal and written communication
  • Multitasking in high-volume environments
  • Problem-solving and troubleshooting
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Conflict resolution
  • Active listening
  • Empathy and patience
  • Management Support
  • Time management

Timeline

Assistant Manager - Retail

Advanced Auto
02.2024 - Current

Owner

CK Hilton Designs
03.2021 - 02.2021

Assistant Manager

Charlie's Auto Parts
02.1994 - 06.2023

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William Hilton