William James Harley
Nashville,TN
Summary
Experienced with developing and implementing impactful training programs. Utilizes innovative training strategies to enhance skillsets and drive performance. Track record of creating collaborative learning environments and adapting to industry changes.
Overview
9
9
years of professional experience
Work History
Manager, Training & Development
HealthStream, Inc
Nashville, TN
01.2023 - Current
- Managed and coached Sales Coordinator, enhancing effectiveness of Training & Development initiatives
- Implemented Product Certification program in collaboration with Product, Sales Leadership, and Marketing that standardized product knowledge training and decreased ramp up time to demo readiness from 60 to 30 days.
- Decreased onboarding program ramp up time by over 50% by consolidating onboarding program from 9 weeks to 4 weeks
- Developed and implemented HealthStream-specific sales best practices training in collaboration with Sales Leadership, ensuring consistency for all sales and new hires
- Onboarding ~48 new hires and transfers a year, 63 in 2025
Program Manager, Onboarding and Training
HealthStream, Inc
Nashville, TN
05.2021 - 01.2023
- Scheduled and facilitated the Sales New Hire Onboarding Program for each sales new hire
- Created and maintained demonstration sites for Sales to effectively present solutions to customers
- Trained sales representatives on technical product knowledge, company structure, and product demonstration best practices to enhance sales effectiveness
- Tracked open sales positions and assessed revenue risk, providing weekly updates to Sales leadership for informed decision-making
Recruiting and Onboarding Coordinator, Sales Operations
HealthStream, Inc
Nashville, TN
06.2018 - 04.2021
- Led recruiting and interview process for HealthStream sales, reviewing resumes, screening candidates, and facilitating interviews to identify top talent
- Co-created and implemented training for Customer Service department on Sales structure to bridge knowledge gap between teams
- Facilitated onboarding and training for new hires to ensure smooth transition into roles
- Created and implemented new process on product utilization reporting, increasing reps’ time on revenue generating activities up to 15% per week.
Content Support
HealthStream, Inc
Nashville, TN
02.2017 - 06.2018
- Created and facilitated product training sessions for Customer Service team
- Documented steps to replicate technical issues and resolution process within Salesforce cases to streamline support efforts
- Documented steps to replicate for resolution and resolution process within Salesforce cases
Education
Bachelor of Science - Bioengineering, Electrical Concentration
Clemson University
Clemson, SC05-2016
Skills
- Training & Development
- eLearning design
- Instructional design
- Sales Training
- Sales Enablement
- Project Management
- Salesforce
- Learning management system
- Microsoft CoPilot
- Customer Service
- Leadership
- Cross-functional collaboration
- Complex Problem-solving
Timeline
Manager, Training & Development
HealthStream, Inc
01.2023 - Current
Program Manager, Onboarding and Training
HealthStream, Inc
05.2021 - 01.2023
Recruiting and Onboarding Coordinator, Sales Operations
HealthStream, Inc
06.2018 - 04.2021
Content Support
HealthStream, Inc
02.2017 - 06.2018
Bachelor of Science - Bioengineering, Electrical Concentration
Clemson University
Awards
Caruso Award Winner 2019, 2020, 2022 (Internal Sales Service Award)