William Kearns
Knoxville
Summary
As my qualifications and work experience demonstrate, I am customer-centric, team oriented with an outstanding professional attention to detail. I have over 30 years in the Food and Beverage industry. This would include Fine Dining, Casual Dining and Fast Casual Dining. I have a strong back ground with 5 Star 5 Diamond Hotels, Full service Restaurants, this would include Food and Beverage service, Banquet service and off site Catering service. I would like to join a company that will be able to use my skill's and to be a part of a hospitality service team which will allow me to succeed in a positive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
McAllister's Deli
04.2024 - 06.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Assisted in recruiting, hiring and training of team members.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Achieved a Gold standard for EcoSure brand standards.
- Earned recognition for a above average P&L report for two quarter's.
Kitchen Manager / Banquet Manager
Oak Ridge Country Club
10.2023 - 04.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Kitchen Manager /Assistant General Manager
The Wagon Wheel Restaurant
04.2020 - 09.2023
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Boosted team morale and performance through effective leadership and training programs.
- Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
Education
Southfield School of Business
05.1993
Skills
- Enthusiastically represents the brand name and company values by engaging in a positive gesture of respect, courtesy, and kindness to internal and external guests consistently
- Cost analysis expertise
- Service excellence
- Stock control and purchasing
- Catering and Banquet event planning
- Recruiting of positive staff members
- Forecast analysis and reporting
- Achieved employee of the year for service excellence with Red Robin Restaurant in 2010
- Crystal Award for Retainability & Sales growth with Wendy's Restaurant in 2005
- Golden Apple Awards for outstanding Customer Service and Kitchen Safety Standards with AppleBee's in 2002
Accomplishments
My professional career has allowed me to be part of multiple Restaurant openings to include The Ritz-Carlton Hotel in Dearborn MI as the Banquet Beverage Manager. To be part of an exceptional management team for two High end Steak House Restaurants known as the Georgian Inn Hotel and Elbow- Room Restaurant and The Wagon Wheel Restaurant. These experiences have allowed me to strengthen my skills in Customer service, Kitchen Management and over all as a General Manager. Supervised team of 30 or more staff members. Used Microsoft Excel to develop inventory tracking spreadsheets. With a deep focus on the highest quality of personal service on work ethical standards.
Certification
Serve Safe Food Handler Certification July 2024 to 2029
Food Safety Manager Certification July 2024 to 2029
TABC Certification June 2024 to 2029
Level Two Sommelier Certification 2024
Timeline
General Manager
McAllister's Deli
04.2024 - 06.2025
Kitchen Manager / Banquet Manager
Oak Ridge Country Club
10.2023 - 04.2024
Kitchen Manager /Assistant General Manager
The Wagon Wheel Restaurant
04.2020 - 09.2023
Southfield School of Business
Similar Profiles
Gabriel KenyonGabriel Kenyon
Dishwasher, Cashier at McAllister's DeliDishwasher, Cashier at McAllister's Deli
Jayden GilesJayden Giles
Crew Member at McAllister's DeliCrew Member at McAllister's Deli
Lilyan MurphyLilyan Murphy
Customer Service Cashier at McAllister's DeliCustomer Service Cashier at McAllister's Deli
Benjamin MurphyBenjamin Murphy
Crew Member at McAllister's DeliCrew Member at McAllister's Deli
Addie WeekleyAddie Weekley
Children’s Ministry Intern at Maple Hill Church of ChristChildren’s Ministry Intern at Maple Hill Church of Christ