Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Matheny

Altamont

Summary

Motivated high school graduate with exceptional communication skills and a strong commitment to delivering outstanding customer service. A well-rounded professional and collaborative team player, currently advancing academic pursuits in emergency medicine at Middle Tennessee University. Eager to leverage skills and knowledge in a dynamic work environment. Authorized to work in the U.S. for any employer.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Volunteer Firefighter

Altamont Volunteer Firedepartment
10.2024 - Current
  • Respond to emergencies: Including fires, medical calls, hazardous materials incidents, urban rescues, and other situations.
  • Fire suppression: Controlling and extinguishing fires using various equipment like hoses, pumps, and extinguishers.
  • Search and Rescue: Finding and rescuing individuals from hazardous situations, including burning buildings, collapsed structures, or vehicles.
  • Operate and maintain equipment: Driving and operating fire apparatus and other emergency vehicles, as well as maintaining equipment to ensure it's ready for use
  • Fire prevention and public education: Conducting inspections, educating the public on fire safety, and developing pre-emergency plans.
  • Maintain physical fitness: Engaging in regular physical training to be prepared for the demanding nature of the job.
  • Report writing: Preparing detailed reports about emergency incidents.
  • Station and equipment maintenance: Performing general maintenance and cleaning tasks at the fire station and on equipment.
  • Teamwork and communication: Working effectively as a team member and communicating clearly with others at emergency scenes and in the station.
  • Problem-solving and decision-making: Analyzing situations and making quick decisions, often under pressure.
  • Adaptability and resilience: Adjusting to changing circumstances and maintaining composure in stressful situations.
  • Integrity and compassion: Maintaining high ethical standards and demonstrating a caring attitude towards others.

Lead Quality Assessment and Lead Intake Coordinator

Viaquest Behavioral health and solutions
06.2022 - Current
  • Insure that patients at healthcare facilities receive the care they need and make sure all Information about them is recorded correctly
  • Coordinated procedures or treatments as needed
  • Answer phone and email inquiries
  • Perform clerical work such as filing and copying
  • Comply with the regulations and policies of the facility as well as HIPAA
  • Mentored junior staff on best practices for client interaction and data entry protocols.
  • Developed and implemented training materials to improve team performance in intake procedures.
  • Analyzed client data trends to identify areas for process improvement and service delivery enhancements.
  • Facilitated regular team meetings to discuss challenges, share solutions, and promote collaboration.
  • Provided exceptional customer service, resulting in positive feedback from both patients and referring professionals alike.
  • Optimized workflow with efficient team management, proper delegation of tasks, and workload balancing.

Shift Leader

Jersey Mikes
09.2021 - 06.2022
  • Served as a dedicated and punctual Food Service Worker
  • Properly sanitized food stations and dining areas to meet safety guidelines
  • Complied with all state, Federal, and local health department requirements for safe food handling.
  • Prepared and served food according to menus and customer requests.
  • Attended all mandatory training classes.
  • Checked inventory and made note of needed supplies
  • Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
  • Trained and mentored team members on food safety protocols and customer service excellence.

Warehouse Associate

Amazon
06.2021 - 11.2021
  • Successfully prepared and sorted all packages for deliveries
  • Carefully followed a schedule to ensure timely deliveries and pick-up
  • Lifted heavy packages using safety guidelines and machinery assistance at times
  • Reported damaged or suspicious packages to my supervisor

Package Handler

FedEx
12.2020 - 06.2021
  • Sorted cargo before loading and unloading
  • Loaded products weighing up to 80lbs onto trailers for delivery
  • Processed 100-150 packages per minute
  • Adhered to all requirements and regulations
  • Cleaned and maintained the warehouse
  • Reported any equipment failure or malfunction to active supervisor

Crew Member

Burger King
06.2016 - 12.2020
  • Process and fill customer food orders and prepare specialty dishes quickly and accurately.
  • Operate a cash register and credit card machine to process customer payments.
  • Answer customer questions about food ingredients, freshness, and availability.
  • Clean and straighten counters and tables at the end of shift.

Education

Diploma -

Marysville High School
05.2020

Emergency Medical Technician -

Middle Tennessee State University
Murfreesboro, TN
01-2025

Skills

  • Computer skills
  • Cross-functional teamwork
  • Proficient in customer service
  • Experienced in administrative tasks
  • Fire suppression
  • Fire prevention
  • Vehicle extrication
  • Verbal and written communication
  • Complex Problem-solving
  • Proficient in delegating tasks
  • Effective team leadership
  • Accurate data entry

Certification

Driver's License

Emt-B / Pending


Timeline

Volunteer Firefighter

Altamont Volunteer Firedepartment
10.2024 - Current

Lead Quality Assessment and Lead Intake Coordinator

Viaquest Behavioral health and solutions
06.2022 - Current

Shift Leader

Jersey Mikes
09.2021 - 06.2022

Warehouse Associate

Amazon
06.2021 - 11.2021

Package Handler

FedEx
12.2020 - 06.2021

Crew Member

Burger King
06.2016 - 12.2020

Diploma -

Marysville High School

Emergency Medical Technician -

Middle Tennessee State University

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