William Shawn Hallcox
Harriman
Summary
Sales Manager Trainee with strong interpersonal skills and a proven ability to deliver empathetic communication and exceptional customer service. Skilled in fast-paced sales environments, using organizational and problem-solving skills to manage operations and support team success. Passionate about implementing marketing campaigns, promoting best practices, and leveraging knowledge of promotional products to drive growth and enhance customer engagement. Eager to contribute to a results-driven team and continue developing leadership abilities to support long-term business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Wholesale Supply
Knoxville
01.2025 - 12.2026
- Trained new sales staff on company policies and product knowledge.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
Customer Service Representative and Dispatcher / Service Coordinator
Outdoor Customs
Harriman
09.2018 - 12.2024
- Analyzed customer needs to maintain high levels of satisfaction.
- Educated customers on product features, benefits, and usage techniques.
- Developed strong customer relationships to encourage repeat business.
- Communicated with customers via phone, email, and social media to resolve issues promptly.
Education
Bachelor of Management - Management
Post University
Waterbury, CT12.2026
Skills
- Empathetic / interpersonal communication
- Customer service
- Social media content creation
- Market research
- Team collaboration
- Staff training
- Problem solving
- Digital marketing
- Analytics and SEO
- Marketing campaigns
Certification
- Motivating and Influencing, American Management Association, 01/01/25
- Enhancing Organizational Effectiveness, American Management Association, 01/01/25
Timeline
Sales Representative
Wholesale Supply
01.2025 - 12.2026
Customer Service Representative and Dispatcher / Service Coordinator
Outdoor Customs
09.2018 - 12.2024
Bachelor of Management - Management
Post University
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