William Vaughn
Murfreesboro
Summary
Adept at resolving customer complaints and enhancing satisfaction, I leveraged strong organizational skills and professionalism at City Auto to ensure seamless delivery coordination and uphold safety standards. Demonstrated expertise in effective communication and delivery scheduling, significantly contributing to operational efficiency and customer rapport without compromising quality.
Overview
3
3
years of professional experience
Work History
Delivery Specialist
City Auto
02.2024 - 01.2025
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
- Followed company policies and procedures during shift.
- Obtained signatures from customers upon delivery of vehicles.
Car Wash Attendant
Wash and Roll
12.2023 - 02.2024
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Laborer
Nashboro Glass
05.2022 - 07.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05-2023
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- City and non-city driving
- Delivery schedules
- Safety protocols and procedures
- Effective communication
- Safety protocols
- Physical stamina and strength
Timeline
Delivery Specialist
City Auto
02.2024 - 01.2025
Car Wash Attendant
Wash and Roll
12.2023 - 02.2024
Laborer
Nashboro Glass
05.2022 - 07.2023
High School Diploma -
Blackman High School
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