William Weed
Memphis
Summary
Highly motivated and results-driven account executive with 10 years of experience in driving B2B sales and building strong client relationships. Seeking a challenging position in a dynamic organization where I can utilize my skills and expertise to achieve sales targets and contribute to business growth.
Overview
11
11
years of professional experience
2010
2010
years of post-secondary education
Work History
Claims Adjuster
Progressive Insurance
Memphis
01.2025 - Current
- Reviewed insurance claims for accuracy and compliance with company policies.
- Investigated claim details by gathering relevant documentation and conducting interviews.
- Maintained detailed records of claims processing activities in the claims management system.
- Communicated effectively with clients to explain claim decisions and next steps.
- Analyzed trends in claims data to identify areas for process improvement initiatives.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Conducted witness interviews to assist claim information gathering process.
- Organized files into logical categories; maintained complete records according to established procedures.
Strategic Account Manager
Kele Inc
Memphis
04.2024 - 01.2025
- Developed and implemented strategic account plans for key clients.
- Identified new business opportunities to increase revenue.
- Conducted regular meetings with customers to ensure satisfaction levels were met.
- Collaborated with cross-functional teams to develop innovative solutions for customers.
- Implemented strategies to drive growth and profitability of accounts.
- Provided feedback on product features, services, and enhancements requested by customers.
- Established strong relationships with key decision makers within client organizations.
- Gathered requirements from customers to provide tailored solutions.
- Analyzed customer data to identify areas of improvement in service delivery.
- Maintained an up-to-date database of accounts information including contacts, sales history.
- Facilitated training sessions for clients on using the company's products or services.
- Nurtured professional relationships through personal client meetings and consistent check-ins.
- Communicated account status regularly and escalated business concerns to senior leadership team.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Consultant
CarMax
Memphis
12.2014 - 10.2024
- Performed cold calls to prospective customers to introduce company offerings.
- Contacted new and existing customers to outline benefits of products.
- Described merchandise and explained use, operation and care.
- Spearhead results-focused sales by building profitable client relationships throughout the automotive buying process, including analyzing clients’ needs, providing key education, and facilitating post-sales follow-ups.
- Identified potential customers and developed strategies to target them effectively.
- Maintained accurate records of all sales leads, opportunities and client interactions in CRM system.
- Monitored customer satisfaction levels by conducting surveys or collecting feedback from clients.
Account Executive
FedEx Services
Memphis
04.2022 - 04.2024
- Managed a portfolio of key accounts, consistently exceeding sales targets.
- Developed and implemented strategic account plans to drive revenue growth and increase customer satisfaction.
- Built and maintained strong relationships with clients, acting as their primary point of contact for all sales and service-related inquiries.
- Collaborated with cross-functional teams to ensure seamless execution of client projects and deliverables.
- Conducted regular business reviews with clients to identify opportunities for upselling and cross-selling.
- Successfully managed a diverse client base, generating over $1 million in annual revenue.
- Identified and pursued new business opportunities.
- Developed and executed strategic account plans to maximize customer satisfaction and retention.
- Provided exceptional customer service, resolving any issues or concerns in a timely and professional manner.
- Collaborated with internal teams to ensure the successful implementation of client projects.
- Rapidly promoted from Sales Development Representative to current role in first three months of employment.
- Generated weekly reports on sales performance against targets for upper management review.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Prepared sales presentations, proposals, contracts and other documents for customers.
- Provided technical advice on products or services to customers.
- Managed accounts receivable for existing customers by following up on payments due.
- Responded promptly to inquiries from current and potential customers regarding products or services.
- Contacted and developed working relationships with executives and business owners.
- Discussed pricing and negotiated service contracts to secure agreements.
- Maintained accurate records of all sales leads, opportunities and client interactions in CRM system.
Inside Sales Representative
Titan Brands
Memphis
04.2020 - 09.2021
- Leveraged broad scope of industry knowledge toward driving high-volume sales within a fast-paced environment, including assisting prospects with orders and product info via inbound and outbound calls .
- Continually met and / or exceeded competitive sales objectives and / or team-based targets.
- Managed key accounts using Zendesk, Salesforce CRM, NetSuite, Domo, RingCentral, and Excel.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Cross-sold additional products or services based on customer needs.
- Established relationships with key decision makers at target companies.
- Followed up on pending orders and inquiries in a timely manner.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Monitored competitor activities and recommended changes accordingly.
Education
Associate of Arts - Graphic Design
Southwest Tennessee Community College
Memphis, TNSkills
- Excellent Negotiating Tactics
- Relationship Building and Management
- Sales Forecasting
- Account Development
- Strategic Thinking and Problem-Solving Abilities
- Proficient in CRM Software and Microsoft Office Suite
- New Business Growth
- Prospecting
- Territory Development
Timeline
Claims Adjuster
Progressive Insurance
01.2025 - Current
Strategic Account Manager
Kele Inc
04.2024 - 01.2025
Account Executive
FedEx Services
04.2022 - 04.2024
Inside Sales Representative
Titan Brands
04.2020 - 09.2021
Sales Consultant
CarMax
12.2014 - 10.2024
Associate of Arts - Graphic Design
Southwest Tennessee Community College