William Withers

• Maintained confidentiality of patient data and condition to safeguard health information.
• Completed documentation of care, hospital actions, and patient activities.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service to patients and medical staff.

• Provided exceptional service customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis.

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary.

• Greeted and welcomed guests upon arrival, providing a warm friendly atmosphere
• Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
• Trained new hosts on proper procedures, including greeting protocols and reservation management
• Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours.

• Monitored seating area and checked restrooms regularly to keep spotless.

•Developed and implemented strategies to improve productivity and streamline processes
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Ensured compliance with all regulatory requirements related to health, safety, sanitation
• Managed multiple projects simultaneously within established timelines
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture