Wingga Febrian
Qatar
Summary
Experienced Cabin Crew Supervisor with a demonstrated history of working in the airline industry, currently serving at Qatar Airways. Skilled in passenger safety prioritisation, effective communication, and customer service excellence. Proven track record in leading cabin crew teams, ensuring compliance with safety procedures, and enhancing passenger satisfaction. Adept at managing in-flight service procedures and resolving customer concerns swiftly. Career goal: to continue fostering a culture of safety and teamwork while delivering exceptional service in the aviation sector.
Overview
16
16
years of professional experience
Work History
Cabin Crew Supervisor
Qatar Airways
07.2014 - Current
- Promoted a culture of safety and teamwork, leading by example and fostering a positive work environment.
- Monitored cabin crew performance, providing feedback and coaching for continuous improvement.
- Analysed customer feedback to identify areas for service improvement and implement necessary changes.
- Attended to customer enquiries and concerns, providing swift resolution.
Cabin Crew Member
Orient Thai Airlines
05.2013 - 04.2014
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Prepared and served meals and beverages to passengers, adhering to dietary restrictions and preferences.
- Facilitated smooth boarding and disembarkation processes, assisting passengers with special needs.
Ticketing and Reservation Officer
Sriwijaya Air
03.2012 - 06.2012
- Managed booking inquiries via telephone, email, and in-person, providing prompt and courteous service to customers.
- Managed financial transactions related to bookings, including invoicing, refunds, and payment processing.
- Processed ticket reservations, amendments, and cancellations efficiently, maximising customer satisfaction.
Customer Service Representative
TELKOMSEL
06.2009 - 12.2010
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
Education
Certificate of Higher Education - English Lingustic
Padang State of University
2012
Skills
- In-Flight entertainment system operation
- Customer service excellence
- Time management mastery
- Safety procedures knowledge
- Effective communication
- Initiative taking
Timeline
Cabin Crew Supervisor
Qatar Airways
07.2014 - Current
Cabin Crew Member
Orient Thai Airlines
05.2013 - 04.2014
Ticketing and Reservation Officer
Sriwijaya Air
03.2012 - 06.2012
Customer Service Representative
TELKOMSEL
06.2009 - 12.2010
Certificate of Higher Education - English Lingustic
Padang State of University
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