Summary
Overview
Work History
Education
Skills
Timeline
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Winter Wright

Knoxville

Summary

I want to be a help to all staff members, and help the company.

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

3
3
years of professional experience

Work History

Server

Ruby Tuesday
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

SHIFT LEADER

PETROS CHILI & CHIPS
03.2022 - 08.2022
  • Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company, and employee needs.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank statements.
  • Delegated tasks to employee and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Check orders for quality and completeness.
  • Educated customers about offerings, promotions, and pricing to boost sales.

Education

HIGH SCHOOL DIPLOMA -

BEREAN CHRISTIAN HIGH SCHOOL
Knoxville, TN
05.2022

Cosmetology License - Cosmetology

Tennessee College of Applied Technology
Knoxville, TN
11-2023

Skills

  • Training Assistance
  • Security Procedure Adherence
  • Shift Paperwork Completion
  • Conflict Resolution
  • Team Collaborative and Leadership
  • Positive Attitude
  • Police and Procedure and Enforcement
  • Problem-Solving
  • Customer Service Management
  • Verbal and Written Communication
  • Issue Resolution
  • Team Supervision
  • Profession Appearance
  • Staff Development
  • Experience in Leadership
  • Team Management
  • Exceptional customer service
  • Strong work ethic
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining

Timeline

Server

Ruby Tuesday
07.2024 - Current

SHIFT LEADER

PETROS CHILI & CHIPS
03.2022 - 08.2022

HIGH SCHOOL DIPLOMA -

BEREAN CHRISTIAN HIGH SCHOOL

Cosmetology License - Cosmetology

Tennessee College of Applied Technology

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