Xaon Hodge
Whiteside
Summary
Experienced food service professional adept in managing fast-paced environments. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory management, and customer service, ensuring high standards and efficiency. Reliable and adaptable to changing needs, driving continuous improvement and operational excellence.
Overview
7
7
years of professional experience
Work History
Fast Food Manager
Wendy's
01.2018 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
No Degree - Computer Science
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Marion County High School
Jasper05-2019
Skills
- Health and safety regulations
- Operations management
- Food safety compliance
- Complaint resolution
- Sanitation standards
- Store maintenance
- Staff training and development
- Shift management
- Customer complaint handling
- Team management
- Inventory control and record keeping
- Point of sale (POS) system operation
Timeline
Fast Food Manager
Wendy's
01.2018 - Current
No Degree - Computer Science
Chattanooga State Community College
High School Diploma -
Marion County High School
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