Xavia Street
Murfreesboro
Summary
Remote- and hybrid-ready Operations & Client Support Specialist with experience in technology onboarding, identity verification, data accuracy, and compliance in fast-paced environments. Highly self-directed with strong written communication, documentation, and digital workflow management skills. Seeking a remote or hybrid customer support, operations, or administrative role with stable hours and growth potential.
Overview
8
8
years of professional experience
Work History
Technology Operations & Enrollment Specialist
Canon Business Practice / Tools for Humanity (World Network)
09.2025 - Current
- Conduct secure identity verification and user onboarding for blockchain-based digital identity systems in compliance with data privacy protocols.
- Guide users through account setup, troubleshooting, and feature navigation with clear, step-by-step digital support.
- Maintain accurate electronic records while handling sensitive personal information with discretion and precision.
- Communicate complex technical concepts in a calm, easy-to-understand way to diverse users.
- Monitor onboarding quality and resolve exceptions to ensure successful account activation.
- Recognized by management for professionalism, adaptability, and strong independent work ethic.
Warehouse Associate
Amazon
08.2022 - 08.2025
- Maintained 99% inventory accuracy using RF scanners and warehouse management software.
- Exceeded daily productivity benchmarks by 10-15% in fast-paced, high-volume operations.
- Audited inbound and outbound shipments to reduce errors and ensure order accuracy.
- Collaborated cross-functionally to support workflow efficiency and meet operational targets.
- Followed OSHA safety standards and quality assurance procedures consistently.
- Demonstrated reliability through strong attendance and shift flexibility.
Stylist
Banana Republic Factory Store
04.2022 - 07.2022
- Delivered personalized styling recommendations aligned with brand standards and seasonal trends.
- Drove repeat business through relationship-based customer service and product knowledge.
- Assisted with inventory control, tagging, and replenishment.
- Maintained polished visual merchandising and store presentation.
- Supported store sales goals through upselling and cross-merchandising.
Team Member
Twice Daily
01.2022 - 03.2022
- Delivered fast, accurate customer service in a high-traffic retail and food service environment.
- Operated POS systems, processed payments, and balanced cash drawers.
- Stocked merchandise, rotated perishable goods, and monitored product freshness.
- Maintained cleanliness and sanitation according to health and safety regulations.
- Assisted with basic food preparation and customer order fulfillment.
Seasonal Warehouse Associate
Macy's Logistics
10.2020 - 12.2021
- Operated forklifts and pallet jacks to transport and stage large-volume shipments.
- Picked, packed, and processed holiday orders with 98% accuracy.
- Verified shipping labels, quantities, and destination routing.
- Met aggressive seasonal productivity targets with consistent performance.
- Supported team training on safety and workflow standards during peak periods.
Shift Lead & Key Holder
Dollar General
06.2019 - 10.2020
- Managed daily store operations including opening/closing, cash handling, and deposits.
- Scheduled staff shifts and delegated daily responsibilities to team members.
- Trained new hires on POS systems, safety procedures, and customer service standards.
- Resolved escalated customer concerns and supported loss-prevention efforts.
- Monitored inventory levels and assisted with restocking and planogram execution.
Shift Leader
Bojangles
02.2019 - 05.2019
- Supervised teams of 4–7 employees per shift to ensure service quality and speed.
- Coordinated food preparation, order accuracy, and customer flow.
- Tracked inventory usage and reduced waste through proper stock rotation.
- Enforced food safety and sanitation standards.
- Assisted with employee coaching and performance feedback.
Store Associate
Walmart Supercenter
10.2018 - 02.2019
- Stocked shelves and managed inventory turnover in multiple departments.
- Assisted customers with product location, pricing, and basic inquiries.
- Supported aisle resets and seasonal merchandising projects.
- Maintained store organization and safety during high-traffic periods.
Key Holder
Dunkin' Donuts
09.2017 - 10.2018
- Operated POS systems for high-volume order processing during peak rush periods.
- Balanced cash drawers and supported daily financial close-out procedures.
- Coordinated food preparation, beverage service, and drive-thru operations.
- Maintained cleanliness and food safety standards at all times.
- Assisted with shift leadership duties including opening and closing tasks.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05-2017
Skills
- Remote & Hybrid Customer Support
- Process Compliance
- Data Entry & Accuracy
- Client Onboarding
- Documentation & Reporting
- Scheduling & Coordination
- Conflict Resolution
- CRM & Ticketing Systems (Quick Learner)
- POS & Technical Systems
- Inventory Systems
- OSHA Compliance
- Multitasking
- Team Collaboration
- Written Communication
- Zoom/Video Support
- Slack & Team Chat Tools
Timeline
Technology Operations & Enrollment Specialist
Canon Business Practice / Tools for Humanity (World Network)
09.2025 - Current
Warehouse Associate
Amazon
08.2022 - 08.2025
Stylist
Banana Republic Factory Store
04.2022 - 07.2022
Team Member
Twice Daily
01.2022 - 03.2022
Seasonal Warehouse Associate
Macy's Logistics
10.2020 - 12.2021
Shift Lead & Key Holder
Dollar General
06.2019 - 10.2020
Shift Leader
Bojangles
02.2019 - 05.2019
Store Associate
Walmart Supercenter
10.2018 - 02.2019
Key Holder
Dunkin' Donuts
09.2017 - 10.2018
High School Diploma -
Siegel High School