Xavier De La Cruz
Nashville
Summary
Results-oriented professional with extensive experience in hotel operations and environmental services. Known for strong leadership skills and attention to detail, consistently implementing procedural improvements that enhance operational workflow and elevate guest satisfaction.
Overview
1
1
Language
5
5
years of professional experience
Work History
Assistant General Manager
BNA Hotels, LLC - Element by Marriott Nashville Airport
Nashville, TN
07.2026 - Current
- Assisted in managing daily hotel operations to ensure exceptional guest experiences.
- Supported team in achieving service excellence through effective communication and training.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels and collaborated with vendors for timely supply procurement.
- Implemented procedural improvements that enhanced operational workflow and guest satisfaction.
Front Office Duty Manager
Horizon Hospitality - Aloft by Marriott Nashville Airport
Nashville, TN
01.2026 - 07.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated with Housekeeping and Maintenance personnel/leadership to ensure standards of cleanliness and functionality were adhered to.
- Responded to guest inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Coordinated staff schedules to optimize front office coverage and efficiency.
Supervisor - Environmental Services
Holy Name Medical Center
Teaneck, NJ
07.2021 - 10.2025
- Supervised daily operations of environmental services team, comprised of 15 employees, at this 361 bed acute care hospital facility.
- Ensured compliance with safety and sanitation standards.
- Implemented quality control measures to maintain high cleanliness standards throughout facility.
- Implemented quality control measures to maintain highest levels of cleanliness to improve patient satisfaction.
- CoCoCoordinated schedules and assignments for staff to optimize workflow and resource allocation.
Education
Associate of Science - Health Care Administration
Bergen Community College
Paramus, NJSkills
- Inventory control and Operations Management
- Staff evaluation, management and development
- Proficient with Forecasting and Budgeting
- Guest relations
- Healthcare safety audits
- Utilization of Microsoft Office programs, Google applications and multiple Property Management Systems (PMS)
Languages
Spanish
Limited Working
Timeline
Assistant General Manager
BNA Hotels, LLC - Element by Marriott Nashville Airport
07.2026 - Current
Front Office Duty Manager
Horizon Hospitality - Aloft by Marriott Nashville Airport
01.2026 - 07.2026
Supervisor - Environmental Services
Holy Name Medical Center
07.2021 - 10.2025
Associate of Science - Health Care Administration
Bergen Community College