Xavier Russell
Memphis
Summary
Dynamic professional with expertise in POS systems and client interaction, honed at Tidal Wave. Proven ability to enhance customer experiences through effective communication and teamwork. Adept at maintaining high service standards and safety compliance, contributing to a 20% increase in customer satisfaction. Skilled in logistics coordination and critical problem-solving.
Overview
6
6
years of professional experience
Work History
Fedex
01.2025 - 01.2026
- Handled high-value packages with strict chain-of-custody procedures, maintained delivery accuracy under time pressure, and demonstrated reliability, situational awareness, and strong customer service.
Landscaping
01.2024 - 01.2025
- Executed professional landscaping and grounds maintenance prioritizing safety and reliability to enhance overall site appearance and functionality.
- Operated and maintained equipment while adhering to job-site procedures, ensuring safe and efficient task completion under diverse weather and terrain conditions.
- Applied discipline and teamwork to effectively manage time and navigate situational challenges, contributing to seamless project progression.
Team Member
Tidal Wave
05.2024 - 08.2024
- Delivered exceptional customer service, fostering a welcoming environment for all guests.
- Assisted customers with inquiries and provided product information.
- Facilitated fast pass sales and operated point-of-sale (POS) system in high-paced setting.
- Collaborated with team members to ensure efficient service delivery.
- Maintained cleanliness and organization of work areas and equipment.
Team Member
Planet Fitness
11.2020 - 08.2024
- Collaborated with team members to support clients in achieving fitness goals, fostering a positive and engaging environment that encouraged participation.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in inventory management by restocking supplies and tracking product levels.
- Guided potential members in selecting membership options, emphasizing gym facilities and services to enhance their experience.
Team Member
Popeyes
08.2019 - 08.2020
- Collaborated in fast-paced environment, delivering prompt and efficient service.
- Assisted customers by providing information about services and products available.
- Adapted to changing work conditions, maintaining high service standards through effective communication with team members.
- Collaborated with team to maintain cleanliness and organization of facility.
- Operated cleaning equipment to ensure a safe and hygienic environment.
Education
Bachelor's - Business Marketing, Criminology
Tennessee Tech University
01-2026
Skills
- Policing knowledge
- Chain-of-custody procedures
- Safety compliance
- Logistics coordination
- Budget management
- POS and package-tracking system experience
- Cybersecurity basics
- Microsoft Office (Word, Excel, PowerPoint)
- Report generation
- Critical thinking and problem solving
- Time management and reliability
- Teamwork and leadership
- Client interaction
- Verbal communication
Competitive Objective Statement
Driven business marketing and criminology student seeking opportunities in business, law, or criminal justice. Brings strong analytical and research skills, proven reliability from logistics and customer service roles, and academic experience in criminal justice, case management, forensic investigations, finance, and operations. Eager to contribute to a professional organization while applying both practical experience and classroom knowledge in a real-world setting.
Timeline
Fedex
01.2025 - 01.2026
Team Member
Tidal Wave
05.2024 - 08.2024
Landscaping
01.2024 - 01.2025
Team Member
Planet Fitness
11.2020 - 08.2024
Team Member
Popeyes
08.2019 - 08.2020
Bachelor's - Business Marketing, Criminology
Tennessee Tech University