Xavier Young
Memphis
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Alorica. Excelled in resolving high-stress situations with empathy and critical thinking, leading to repeat business. Skilled in data entry and active listening, adept at managing escalated calls and complex issues, ensuring professional and efficient resolutions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Startek USA
01.2021 - 02.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor Of Business Administration And Management - Business
Strayer University
Humble, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Payment processing
Timeline
Customer Service Representative
Alorica
11.2024 - Current
Customer Support Specialist
Startek USA
01.2021 - 02.2022
Bachelor Of Business Administration And Management - Business
Strayer University
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica