Yomara Almanza - Restaurant Food Server - Modern Tekila

Summary

Dedicated professional with experience in the hospitality industry seeking to leverage strong customer service skills in a new role. Proven track record of effectively communicating with customers and team members to enhance service quality. Committed to maintaining high standards of cleanliness and organization while managing time efficiently to meet demands. Aiming to contribute leadership abilities and problem-solving expertise to support team objectives and improve operational efficiency.

Overview

2026

years of post-secondary education

1

Certification

Work History

Restaurant Food Server

Modern Tekila

Memphis

01.2025 - Current

As a server at Modern Tekila, my role involved delivering exceptional customer service by welcoming guests, accurately taking and relaying orders, and ensuring prompt meal delivery. I maintained a clean and organized dining environment, adhered to health and safety standards, and managed financial transactions with precision. Additionally, I supported team operations by assisting in training new staff members and implementing efficient service strategies to enhance the overall dining experience.
Processed payments for meals using cash registers or point-of-sale systems.
Performed opening and closing duties such as restocking supplies, cleaning work stations.
Received payment from customers and returned correct change when necessary.
Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
Resolved customer complaints courteously and efficiently.
Provided excellent customer service through active listening and problem solving skills.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Provided exceptional service to high volume of daily customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

Cordova High School

Memphis, TN

Skills

Effective Communication: I excel at conveying ideas clearly and building strong relationships through both written and verbal communication
Collaborative Team Player: I thrive in team settings, working well with others to achieve shared goals and contribute positively to group dynamics
Problem Solver: I enjoy tackling challenges head-on, using analytical thinking to develop practical solutions
Time Management: I am adept at prioritizing tasks and managing my time efficiently to meet deadlines without compromising quality
Adaptable and Flexible: I embrace change and quickly adjust to new situations, maintaining productivity in dynamic environments
Leadership: I have experience leading teams, inspiring others, and driving projects to successful outcomes
Critical Thinker: I approach problems logically and make informed decisions based on thorough analysis

Customer Service Excellence: I am committed to providing outstanding service, ensuring customer satisfaction and fostering loyalty
Detail-Oriented: I pay close attention to detail, ensuring accuracy and precision in all tasks
Project Management: I have successfully planned and executed projects, coordinating resources and timelines to achieve objectives
Interpersonal Skills: I build and maintain positive relationships, contributing to a harmonious and productive work environment
Creative Innovator: I bring fresh ideas and innovative solutions to the table, enhancing processes and outcomes
Organizational Skills: I keep workspaces and processes organized, promoting efficiency and clarity
Emotional Intelligence: I understand and manage emotions effectively, fostering empathy and strong connections with others

Languages

English

Native/ Bilingual

Spanish