Yarling Valencia
Murfreesboro
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
32
32
years of professional experience
Work History
Driver, Warehouse Orders
Amazon
01.2022 - Current
- Pick up orders from the different Amazon Warehouses and make deliveries to customers
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
Warehouse Clerk
Geodis Warehouse
04.2019 - 10.2022
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Warehouse Lead
Technicolor Warehouse
02.2016 - 03.2019
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Office Manager
ALDOD CA DISTRIBUTOR
08.2011 - 06.2015
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
AR Collection Specialist
PROAVE
03.2008 - 03.2011
- Established strong professional relationships with clients, ensuring open lines of communication for invoice inquiries and payment negotiations.
- Improved account receivable collection rates by implementing efficient tracking and follow-up procedures.
- Supported cash application team by providing accurate remittance information, enabling prompt posting of payments to appropriate accounts.
- Successfully managed a high-volume AR portfolio while maintaining a strong focus on customer satisfaction and timely collections.
- Collaborated with sales and customer service teams to resolve client disputes and facilitate timely payment of invoices.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Collaborated with other departments to verify customer compliance with payment plans.
- Responded to customer inquiries and provided detailed account information.
Accounting Assistant
ZULIANO DISTRIBUTION SERVICE
02.1999 - 01.2008
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Administrative Assistant
F.M 95.5 CA
05.1993 - 12.1998
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Bachelor of Administration - Human Resources Management
Universidad Rafael Belloso Chacin
Maracaibo, Edo Zulia, Venezuela07-1993
Skills
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Administrative support
- Human resources
- Computer skills
- Decision-making
- Problem resolution
- Teamwork and collaboration
- Administration and reporting
- Customer service
- Attention to detail
- Shipping and receiving
Personal Information
- Age: 51
- DOB: 04/22/73
- Nationality: Venezuelan
Spanish
Mother Language - Fluently
Languages
English
Limited Working
Timeline
Driver, Warehouse Orders
Amazon
01.2022 - Current
Warehouse Clerk
Geodis Warehouse
04.2019 - 10.2022
Warehouse Lead
Technicolor Warehouse
02.2016 - 03.2019
Office Manager
ALDOD CA DISTRIBUTOR
08.2011 - 06.2015
AR Collection Specialist
PROAVE
03.2008 - 03.2011
Accounting Assistant
ZULIANO DISTRIBUTION SERVICE
02.1999 - 01.2008
Administrative Assistant
F.M 95.5 CA
05.1993 - 12.1998
Bachelor of Administration - Human Resources Management
Universidad Rafael Belloso Chacin
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