YASH M
CHENNAI
Summary
Proven leader and effective communicator, I excelled at Standard Chartered Bank as a Client Care Executive, mastering customer service and escalation handling. My expertise in problem-solving and computer skills significantly enhanced banking product sales, showcasing my ability to drive success and deliver exceptional client care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CLIENT CARE EXECUTIVE
STANDARD CHARTERED BANK
CHENNAI
01.2023 - 02.2024
- Operated as the client care executive in handling customer queries and sales of banking product regarding CASA, credit cards, personal loans and home loans.
- I have operated as a phone banking officer in retention, as well as escalations.
Education
Master of Business Administration - FINANCE
LOYOLA COLLEGE
Nungambakkam12-2024
Bachelor of Business Administration -
SRM COLLEGE
Vadapalani01.2022
12 TH -
SMJV SCHOOL
Arumbakkam, TN, India01.2019
Skills
- Communication
- Leadership
- Management skills
- Problem solving
- Customer service
- Computer skills
- Active listening
- Creativity
- Project management
- Critical thinking
- Flexibility
- Team work
- Escalation handling
Certification
- INTERNSHIPS IN SYLVER RAIN,MONKSTORY
- TALLY ERP 9
- MS OFFICE
- MS EXCEL
Languages
- English, read, write and speak
- Hindi, read, write and speak
- Tamil, speak, read and write - beginner level
Hobbies and Interests
- Listening to music
- Watching movie
- Badminton
Personal Information
- Date of Birth: 02/04/02
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Jain
Selfdeclaration
I CERTIFY THAT THE INFORMATION PROVIDED IN THIS RESUME IS TRUE AND ACCURATE TO THE BEST OF MY KNOWLEDGE.
Timeline
CLIENT CARE EXECUTIVE
STANDARD CHARTERED BANK
01.2023 - 02.2024
Master of Business Administration - FINANCE
LOYOLA COLLEGE
Bachelor of Business Administration -
SRM COLLEGE
12 TH -
SMJV SCHOOL
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