Yasmine Méjri

• Managed a high volume of customer inquiries via multiple emails (60-70), Live chats (up to 100) and Telegram, exceeding service level agreements (SLAs) consistently.
• Executed effective escalation processes, resolving complex customer issues with a 95% success rate.
• Utilized Zendesk software to track customer interactions, ensuring accurate documentation and follow-up on all inquiries.
• Participated in regular team meetings to share best practices and strategies for enhancing the customer experience.

• Provided exceptional customer service by resolving inquiries and complaints via phone, email, and chat.
• Assisted customers in navigating the online support portal and troubleshooting technical issues to enhance user experience.
• Collaborated with cross-functional team to escalate and address complex customer issues, ensuring timely resolution.
• Managed a high volume of customer interactions while maintaining a positive and professional demeanor.

• Provided exceptional customer service to over 100 clients daily, resolving inquiries and complaints efficiently.
• Utilized CRM software to track customer interactions and follow up on unresolved issues.
• Handled high-volume inbound calls while maintaining a positive attitude and professionalism.
• Collaborated with cross-functional teams to enhance product knowledge and customer satisfaction.
• Achieved a 95% customer satisfaction rating through effective communication and problem-solving skills.

• Assisted online casino players in French via chat and email with account issues and escalated payment-related inquiries to the appropriate team.

• Maintained strong communication with players to ensure timely resolution of issues and enhance the gambling experience.