Yasmine Williams
Jackson
Summary
Experienced, Resourceful, Dedicated Call Center Representative who consistently meets and exceeds productivity goals. Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer service and driving customer satisfaction. Proven capacity to troubleshoot issues quickly, handling customers inquiries, resolving issues, and providing Support. I maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Alorica
04.2024 - 07.2024
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
contactus
07.2022 - 01.2024
- Responded to customers inquires in a professional and timely manner
- Promptly handled an average of 120 customer support calls and addressed concerns regarding transport or medical appointments, scheduled medical appointments, spoke with providers and facilities assisting with hospital discharges and facility to facility's
- Offer customers satisfaction with forward thinking strategies focused on customers
- Worked varied hours, days, nights and weekends as business needs dictate.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Peak Season General Warehouse Worker
Personnel Placements LLC
07.2021 - 01.2022
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Followed safety procedures and guidelines to maintain safe working environments.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Received and processed warehouse orders using handheld scanner.
- Used pallet jacks to load and unload freight from flatbed trailers.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Used hand trucks to load, unload, and transport items.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Consistently lifted materials weighing as much as 50 pounds.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
Youth Care and Support Worker
Woodridge Of Tennessee / Perimeter Healthcare
05.2018 - 07.2021
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Developed and implemented range of lessons and resources to motivate young people.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Supervised meetings with family members to help create support system for clients.
- Supported individuals dealing with mental health and emotional issues.
- Facilitated group counseling sessions to support and encourage client growth.
Education
High school or equivalent - Biology
Gateway
Jackson, TN05.2015
Skills
- Customer service
- Windows
- Typing
- Copywriting
- Customer support
- 4G/LTE
- Filing
- Social media management
- Hospitality
- Telemarketing
- Operating Systems
- Computer Networking
- Help Desk
- Sales (2 years)
- Telemarketing (2 years)
- Debits & credits
- Microsoft Office
- English
- Technical Support
- Network Support
- Equipment monitoring
- Safety Compliance
- Quality Assurance
- Workplace Safety
- Basic Math
- Teamwork and Collaboration
- Strong Work Ethic
- Good Communication
- Attention to Detail
Additionalinformation
Able to effectively communicate with customers, colleagues, and supervisors resulting in improved customer satisfaction ratings., Quickly adapt to changes in customer demands, technology, and procedures resulting in seamless customer experiences and increased productivity., Skilled at identifying issues and finding creative solutions, resulting in improved efficiency and smooth customer interactions.
Timeline
Technical Support Representative
Alorica
04.2024 - 07.2024
Customer Service Representative
contactus
07.2022 - 01.2024
Peak Season General Warehouse Worker
Personnel Placements LLC
07.2021 - 01.2022
Youth Care and Support Worker
Woodridge Of Tennessee / Perimeter Healthcare
05.2018 - 07.2021
High school or equivalent - Biology
Gateway
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