Yassine GHARSSALLI

• Printer Fleet Management: Oversee the printer fleet to ensure optimal performance, reducing downtime by 20%.
• Deployment & Configuration: Install and configure new printers and MFPs according to customer policies.
• Incident Management: Monitor and resolve incidents using support systems, ensuring SLA compliance.
• Printer Relocation Coordination: Coordinate printer moves and removals with minimal disruption.
• Onsite Intervention: Troubleshoot and repair printers and MFPs, performing preventative maintenance.
• Secure Printing Solutions: Implement secure printing solutions, enhancing security.
• Documentation: Document incidents and create knowledge base articles for better response times.
• Data Analysis: Analyze printer performance metrics to identify trends, leading to a 15% improvement in SLA compliance.
• Collaboration: Work with cross-functional teams to support the printer fleet.
• Work environment and tools: HPAC, VPSX, LRS, SAFECOM, PAPAERCUT, Pull Printing, MS Office 365, MS Dynamics, ITSM ServiceNow, Windows Servers, Citrix, HP WEBJET Admin..

• Printer Installation & Configuration: Assist in setting up and configuring printers and MFPs based on client requirements.
• Basic Troubleshooting: Support users by identifying and resolving common printer issues on-site or remotely.
• Maintenance Support: Perform routine checks and basic preventive maintenance to ensure printer availability.
• Ticket Management: Log, track, and update support requests using ITSM tools like ServiceNow.
• Documentation: Maintain clear records of issues and solutions to build internal knowledge.
• Tool Familiarity: Exposure to tools such as HP WEBJET Admin, MS Office 365, and basic network environments.

• Conducted technical feasibility studies, achieving a 10% reduction in deployment costs.
• Performed software testing and validation, developing support best practices.
• Managed deployment and repair of Zebra printers, including embedded scanner troubleshooting.
• Implemented inventory management software and RFID tracking systems.
• Installed security systems onsite, ensuring proper functionality and user training.
• Identified and resolved customer system issues with tailored solutions.

- Collaborated with sales teams to deliver technical solutions, contributing to 20% increase in sales within six-month period.
- Developed proposals and RFP responses, emphasizing product advantages, leading to successful acquisition of contracts worth $500K annually.
- Diagnosed equipment issues for over 50 clients, improving resolution time by 30% through comprehensive training on usage and maintenance.
- Conducted product demos, trial installations, and on-site visits, securing client approval in 75% of cases and boosting customer acquisition rates.
- Attended trade shows and represented company in 10+ industry events annually, increasing brand awareness and generating over 200 qualified leads.
- Gathered customer feedback, resulting in three key product improvements that increased customer satisfaction scores by 15%.

• Designed and developed the MINILAB ROBOT platform with a multidisciplinary team, integrating ROS for autonomous navigation and sensor functionality.
• Utilized SolidWorks and AutoCAD to create precise mechanical designs, reducing development time by 20%.
• Optimized hardware-software integration using C++ and Python, increasing system efficiency by 15%.
• Ensured compliance with ISO standards, achieving a 95% success rate during trials.
• Delivered modular, scalable designs tailored for research and industrial applications.