Yassine Zorgui
Technical Support Specialist
Kasserine
Summary
proactive and resourceful Technical support specialist with a passion for resolving complex technical challenges and providing exceptional user experiences. Committed to staying updated with emerging technologies, I aim to continuously enhance system performance and contribute to organizational success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Technical Support Specialist
Votre Allié
01.2022 - 01.2023
- Provided prompt and friendly support to customers via email, chat, and phone
- Resolved customer issues efficiently, ensuring high levels of satisfaction
- Maintained accurate records using CRM tools to streamline communication
- Collaborated with internal teams to enhance processes and improve the overall customer experience
Customer Care Associate
A+ electronics
01.2021 - 01.2022
- Assisted customers with inquiries about mobile, internet, and other services
- Resolved technical issues quickly to ensure customer satisfaction
- Recommended plans and services based on customer needs
- Explained billing and service details to new and existing customers
Customer Care Associate
Orange
01.2020 - 03.2021
- Maintained good call control to quickly uncover questions and keep call times low.
- Assisted customers with inquiries about mobile, internet, and other services.
- Resolved technical issues quickly to ensure customer satisfaction
- Explained billing and service details to new and existing customers.
Education
High School Diploma - economics and finance
Chebbi
Tunisia 01.2014 - 01.2017
Skills
Technical Troubleshooting
Multitasking
Critical Thinking
Networking and Troubleshooting
undefinedTimeline
Technical Support Specialist
Votre Allié
01.2022 - 01.2023
Customer Care Associate
A+ electronics
01.2021 - 01.2022
Customer Care Associate
Orange
01.2020 - 03.2021
High School Diploma - economics and finance
Chebbi
01.2014 - 01.2017
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