Ya'Tianna Sledge
Memphis
Summary
Dynamic supervisor with a proven track record at UPS, skilled in training and mentoring teams to enhance operational efficiency. Adept at implementing process improvements and fostering a collaborative environment. Strong customer service focus complemented by experience in media production, ensuring engaging content delivery and effective communication.
Overview
11
11
years of professional experience
Work History
Supervisor
UPS
09.2023 - Current
- Supervised daily operations to ensure compliance with safety and efficiency standards.
- Trained and mentored new employees on operational procedures and best practices.
- Implemented process improvements to enhance workflow and reduce delays.
- Conducted regular performance evaluations to identify areas for development.
- Collaborated with upper management on strategic initiatives for operational excellence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows.
Sales Associate
Conn's Home Plus
12.2022 - 10.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Executed promotional strategies to drive sales and boost customer engagement.
- Collaborated with team members to maintain organized sales floor and displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Leader
FedEx
03.2019 - 05.2023
- Led team in daily operations to ensure timely package delivery and service excellence.
- Developed and implemented process improvements to enhance workflow efficiency and reduce operational delays.
- Cultivated positive work environment, fostering teamwork and employee engagement within the unit.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Material Handler
FedEx
04.2017 - 03.2019
- Operated material handling equipment to efficiently move packages and maintain workflow.
- Collaborated with team members to streamline sorting processes, improving operational efficiency.
- Conducted routine inspections of equipment to ensure proper functioning and reduce downtime.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Cashier
Krystals Resturant
09.2014 - 04.2015
- Processed customer transactions accurately and efficiently.
- Managed cash register operations and balanced drawers at shift end.
- Assisted customers with product inquiries and resolved issues effectively.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Journalism And Mass Communication
Rust College
Holly Springs, MS04-2019
High School Diploma -
Sheffield High School
Memphis, TN05-2015
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Assists in producing in RCTV news, an everyday newscast at Rust College
- Prepare scripts, PSA's, rundowns, and videos
- The ability to help produce WKRA 927,a radio talk show in Hollysprings, MS
- Running the board, converting and download music, engaging with listeners on the air, and reading PSA's
Timeline
Supervisor
UPS
09.2023 - Current
Sales Associate
Conn's Home Plus
12.2022 - 10.2024
Team Leader
FedEx
03.2019 - 05.2023
Material Handler
FedEx
04.2017 - 03.2019
Cashier
Krystals Resturant
09.2014 - 04.2015
Bachelor of Arts - Journalism And Mass Communication
Rust College
High School Diploma -
Sheffield High School