Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Yenny Jacobs

Nashville

Summary

Organized and dependable spa professional with extensive customer service experience in luxury hospitality and beauty. Currently completing an esthetics program with hands-on training in facials, brows, lashes, waxing, and skin analysis. Skilled in client relations, scheduling, and sales, with a passion for creating exceptional guest experiences in both spa and retail environments.

Overview

6
6
years of professional experience

Work History

Patient Concierge

Airsculpt
01.2024 - Current
  • Manage front desk operations including phones, scheduling, and guest reception for a high-end medical aesthetics practice.
  • Prepare pre- and post-op rooms and ensure readiness for patient treatments and surgeries.
  • Maintain accurate patient medical charts and invoices using MyAestheticsPro
  • Handle financial transactions and invoices through NMI Payment Gateway
  • Coordinate communication between doctors, patients, and management to ensure smooth surgery scheduling and follow-up care.
  • Send DocuSign forms to patients upon booking procedures on behalf of the Patient Care Consultant, and distribute surgery scans and patient information to management and medical staff to ensure timely and accurate documentation.
  • Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.

Spa Supervisor

JW Marriott
06.2023 - 10.2023
  • Led spa operations including staff training, inventory management, and guest relations in a luxury hospitality setting.
  • Greeted guests, conducted spa tours, and ensured consistent five-star experiences.
  • Maintained treatment room standards through daily inspections and collaborated with the Spa Director on quality improvements.
  • Managed opening/closing duties, cash handling, and sales tracking to support monthly revenue goals.
  • Increased spa revenue by developing and promoting special spa packages and seasonal offers.
  • Collaborated with other department leadership teams to create seamless guest experiences throughout the hotel property.

Spa Concierge

JW Marriott
05.2022 - 06.2023
  • Managed appointment scheduling, guest check-in/check-out, and client inquiries.
  • Recommended and sold spa packages and products based on client preferences.
  • Maintained cleanliness and organization of spa facilities, locker rooms, and guest amenities.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.

Lancome Beauty Advisor

Dillard's Department Store
10.2021 - 05.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided personalized makeup consultations and product recommendations.
  • Increased sales revenue by effectively upselling, promoting new launches, and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

Server

Carrabba's
09.2020 - 11.2021
  • Managed orders, payments, and table turnover efficiently.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.


Optician Technician

HM Calvert MD and Associates
02.2020 - 10.2020
  • Assisted with insurance questions, ophthalmic and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Conducted pretest procedures to gather data before exams and make eye appointments more efficient and productive.
  • Scheduled appointments and maintained accurate medical records.

Education

High School Diploma -

Gallatin High School
05.2017

Licensed Esthetician -

Paul Mitchell The School
Nashville
10-2025

Skills

    Beauty & Esthetics

  • Facial treatments & skin analysis
  • Brow shaping & lash services
  • Waxing
  • Product knowledge & retail sales
  • Client consultation & aftercare education
  • Treatment room preparation & sanitation

    Professional

  • Scheduling & appointment coordination
  • Customer service & guest relations
  • Inventory management & ordering
  • Cash handling & POS transactions
  • Team training & staff support

LANGUAGES

Spanish
Native or Bilingual

Timeline

Patient Concierge

Airsculpt
01.2024 - Current

Spa Supervisor

JW Marriott
06.2023 - 10.2023

Spa Concierge

JW Marriott
05.2022 - 06.2023

Lancome Beauty Advisor

Dillard's Department Store
10.2021 - 05.2022

Server

Carrabba's
09.2020 - 11.2021

Optician Technician

HM Calvert MD and Associates
02.2020 - 10.2020

High School Diploma -

Gallatin High School

Licensed Esthetician -

Paul Mitchell The School

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