Yesheshwini Jayadev

- Case Management

- Triage, log, and prioritize client issues/requests, including both internal emails and cases cover all data types (Pricing, Dividends, Index, Equities and Performance)

- Manage cases from triage to resolution, adhering to set SLAs to maintain team KPIs and ensuring high levels of accuracy.

- Process and Documentation

- Maintained accurate log sheets to track cases and their progress.

-Performed comprehensive investigations of all queries to identify the root cause.

- Contributed my inputs in the monthly metrics meeting.

- Conduct a brief investigation into errors within the team, focusing on process slip/oversight errors identified in the error folder, validation issues, and other factors that caused the query.

- Escalation and Case Handling

- Handle escalated cases with high prioritization ensuring timely and accurate resolution.

- Create SCRPs for errors generated by internal teams when necessary.

- Error and Query Analysis

- Perform query analysis and error analysis with our internal team to see the root cause for the query raised.

• Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
• Designed and presented social media campaign ideas.
• Conducted daily updates to social media profiles to boost company online presence.
• Improved overall social media presence with consistent branding guidelines across all platforms.