Dhanalakshmi Ganesh
Process Expert
Chennai
Summary
Motivated and results-driven professional with a strong desire to learn and contribute positively to organizations. Seeking a role in supply chain management and logistics to apply skills and abilities, while pursuing professional growth opportunities.
Overview
6
6
years of professional experience
1
1
Language
Work History
Process Expert - Maersk SCM
Maersk Global Service Centre
09.2023 - Current
- Managed end-to-end SCM export-import operations for key clients, including Walmart, Nike, Magrabi, Agreen, Schaeffler, Electrolux, Volvo, Floor Décor, and HP, across Europe and the Middle East.
- Coordinated space bookings with major carriers such as Maersk Line, Hapag-Lloyd, CMA CGM, Kuehne + Nagel, and DHL, by monitoring cargo readiness and delivery timelines.
- Created shipment bookings upon customer order placement, ensuring alignment with specific cargo and delivery requirements.
- Planned deliveries based on customer-specified timelines, coordinating vessel arrival schedules for efficient logistics execution.
- Generated customer invoices using internal applications, such as ICB and STIK.
- Submitted Shipping Instructions (SI) and Verified Gross Mass (VGM) documentation through the Maersk portal, post container loading, based on client-provided documents.
- Ensured shipment processing within strict deadlines, completing all tasks prior to container cut-off times.
- Managed documentation workflows, including commercial invoices, packing lists, Certificates of Origin, and Bills of Lading, through case management systems and carrier coordination.
- Uploaded shipping documents to internal document management systems, and issued pre-alerts to destination teams as required.
- Prepared and processed key logistics documents, such as Booking Confirmations, Cargo Receipts, Container Stuffing Reports, Bills of Lading, and Forwarder Cargo Receipts, using proprietary software like MODS and Damco Shipper.
- Generated and submitted Duty Deduction Statements (DDS) from the origin location, in compliance with internal process standards.
Senior Executive – Freight Audit & Invoicing
CMA CGM GBS INDIA
05.2019 - 09.2023
- Ensured the accuracy and integrity of all logistics data and documentation across processes.
- Prepared pro forma freight invoices and final invoices, ensuring timely issuance to customers.
- Coordinated timely transfer of shipping documents to agents, ensuring smooth shipment processing.
- Managed all process-related communication, handling agency and agent correspondence efficiently and within deadlines.
- Regularly handled regulatory filings, including AMS, ENS, and CCAM, in compliance with international shipping requirements.
- Oversaw booking creation and loading confirmation processes to maintain shipment accuracy.
- Managed export documentation processes for shipments across 32 African countries.
- Executed freighting and invoicing activities for transactional units, ensuring pricing accuracy and compliance.
- Conducted SQ validation in collaboration with the pricing team to ensure correct tariff application for customers.
- Investigated customer disputes, performed root cause analysis, and coordinated credit issuance when applicable.
- Developed and implemented corrective action plans based on root cause findings to improve process efficiency.
- Successfully led an international project transition in Lebanon, managing end-to-end knowledge transfer, and ensuring a smooth operational handover.
Education
MBA - Logistic & Supply Chain Management
B.Sc - Computer Science
Sindhi College of Arts & Science
04.2001 -
HSC - undefined
Jai Gopal Garodia Government Girls Higher Secondary School
SSLC - undefined
Nathan Girls High School
Skills
Process mapping
Knowledge transfer
Process automation
Process monitoring
Interests
Listening Music, Playing Games & Painting
Accomplishments
- Recognized with multiple "Champ of the Month" and "Going the Extra Mile" awards for consistently exceeding performance expectations and demonstrating exceptional dedication.
- Submitted Agile for process improvement resulting in FTE benefits.
- Received the 'Samurai Award' for exceptional productivity and top-tier performance.
- Led the export documentation process transition for South Africa and Namibia from Chennai to Lebanon, including on-site support and training.
- Earned recognition from senior leadership for successful project transition and execution during August–September.
Disclaimer
I hereby declare that the above information given is true and correct to the best of my knowledge, if given a job I assure you that I will work with dedication and sincerity. Place: Chennai Date
Personal Details:
- Father’s name: Ganesh V P
- Date of Birth: 21-11-1997
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Personality Traits:
- Honest
- Effective Team Player
- Active Listener
- Quickly learning and embrace new standards and technologies.
- Ability to adjust different situations and environment.
Timeline
Process Expert - Maersk SCM
Maersk Global Service Centre
09.2023 - Current
Senior Executive – Freight Audit & Invoicing
CMA CGM GBS INDIA
05.2019 - 09.2023
B.Sc - Computer Science
Sindhi College of Arts & Science
04.2001 -
HSC - undefined
Jai Gopal Garodia Government Girls Higher Secondary School
SSLC - undefined
Nathan Girls High School
MBA - Logistic & Supply Chain Management
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