Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yonas Negatu

Collierville

Summary

Dynamic and results-oriented professional with a proven track record at Walgreens for enhancing customer loyalty through exceptional service and empathy. Skilled in critical thinking and computer proficiency, adept at resolving complex issues, leading to improved system uptime. Demonstrates strong customer relations and active listening, ensuring high-quality user experiences across platforms.


Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walgreens
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front End Developer

Costco
06.2023 - 09.2023
  • Conducted cross-browser debugging for consistent user experience.
  • Designed UI components with React, improving maintainability and scalability.
  • Collaborated with backend developers to integrate front-end features.
  • Improved system uptime by diagnosing complex hardware and software issues.

Cashier

McDonald's
04.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Film And Video Production

University of Memphis
Memphis, TN
12-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Customer relations

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Walgreens
05.2024 - Current

Front End Developer

Costco
06.2023 - 09.2023

Cashier

McDonald's
04.2021 - 08.2021

Bachelor of Arts - Film And Video Production

University of Memphis
Yonas Negatu