Yuliana Gutierrez
Memphis
Summary
Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering 4 years of patient interaction and appointment scheduling. Dedicated childcare professional with 5 years of experience ensuring the safety and well-being of children. Skilled in bilingual communication, patient care, and optimizing daily routines, enhancing both child development and family satisfaction. Passionate about creating engaging, joyful environments and improving operational efficiency in various roles.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Chiropractic Memphis
04.2021 - Current
- Manage reception and administrative tasks, ensuring smooth office operations and patient satisfaction.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Coordinate patient appointments, improving scheduling efficiency and reducing wait times.
- Escort patients to exam rooms, enhancing patient flow and clinic productivity.
- Demonstrate exercises to patients, contributing to their treatment and recovery plans.
- Process payments, maintaining accurate financial records and enhancing revenue tracking.
- Developed patient intake protocols, resulting in a 20% faster check-in process and enhanced patient satisfaction.
- Streamlined patient check-in process, achieving 20% faster check-ins and boosting overall patient satisfaction.
- Analyzed appointment scheduling patterns and implemented changes, reducing patient wait times significantly.
Babysitter
Nanny
08.2019 - 06.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Ensure safety and well-being of children aged newborn to 13, maintaining a secure environment.
- Assist with homework and activities, enhancing learning and development.
- Fluent in English and Spanish, facilitating effective communication with children and parents.
- Manage daily routines, including meals, baths, and bedtime, ensuring consistency.
- Coordinate with parents to align on children's schedules, enhancing consistency and stability in daily routines.
- Create fun and interactive play sessions to keep children entertained and engaged, promoting a joyful atmosphere.
- Successfully manage multiple children simultaneously, optimizing care efficiency and enhancing overall family satisfaction.
- Implement structured routines to enhance children's discipline and time management skills.
- Organize outdoor activities promoting physical fitness, improving children's health and well-being.
- Implement safety protocols, ensuring a risk-free environment and peace of mind for parents.
Sales
R Boots Western Wear
05.2019 - 11.2021
- Greeted customers, assisting with inquiries, enhancing customer satisfaction and loyalty.
- Managed cashier duties, accurately processing transactions, improving checkout efficiency.
- Handled sales floor and fitting rooms, ensuring organized merchandise and a positive shopping experience.
- Provided customer support, resolving issues promptly, boosting overall service quality.
- Stocked merchandise, maintaining inventory levels and supporting sales operations.
- Engaged customers with a positive attitude and proactive assistance, enhancing the shopping experience and fostering repeat business.
- Worked closely with fitting room and sales floor teams to maintain organized and customer-friendly environments, contributing to a seamless shopping experience.
Education
High School Diploma -
Kingsbury High School
Memphis, TN05.2022
Skills
- Telephone Etiquette
- Appointment Scheduling
- Patient Care Coordination
- Patient Care
- Patient Scheduling
- Scheduling Appointments Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Chiropractic Assistant
Chiropractic Memphis
04.2021 - Current
Babysitter
Nanny
08.2019 - 06.2024
Sales
R Boots Western Wear
05.2019 - 11.2021
High School Diploma -
Kingsbury High School
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